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GENERAL MANAGER - MIQdoba • Troy, MI, United States
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GENERAL MANAGER - MI

GENERAL MANAGER - MI

Qdoba • Troy, MI, United States
22 days ago
Salary
$56,650.00 yearly
Job type
  • Full-time
Job description

Qdoba Restaurant Manager

Pay Range: $56,650 - $64,375 annually

Position Summary:

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Key Duties/Responsibilities:

  • Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
  • Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed.
  • Maximize store sales goals versus budget, including participation in marketing programs.
  • Oversee and partner on increasing catering sales.
  • Train, monitor, and reinforce food safety procedures.
  • Work with the leadership team to meet sales goals.
  • Manage food and labor costs.
  • Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
  • Monitor food inventory levels and order product when necessary.
  • Manage and maintain safe working conditions.
  • Manage employees in a manner that encourages them to grow with the company and reduce turnover.
  • Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
  • Responsible for the new hire life cycle including the interview and selection process along with proper training
  • Anticipate and identify problems and initiate appropriate corrective action.
  • Ensure continual improvement of Quality, Service, and Cleanliness
  • Identifies and develops internal candidates for management and Shift Lead positions.

Qualifications:

To remain compliant with state and federal laws, you must be at least 18 years old.

Education: High school diploma or equivalent required.

Experience: 5+ years QSR experience with 2+ years in a leadership position

Skills/Knowledge/Abilities: Excellent prioritization, interpersonal, problem-solving, and collaboration skills. Effective verbal and written communication skills; highly motivated and organized. Demonstrates integrity and ethical behavior. Can take direction from individuals in higher-level positions. Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees. Must have a valid driver's license.

Physical Requirements: Ability to lift equipment and cases of product weighing approximately 10-50 lbs. Must be able to speak and hear clearly on the telephone and in person. Must be able to operate a computer, i.e., desktop, tablet, etc.

Additional:

  • If opting to deliver catering orders, you must:
  • Have an operable personal cell phone
  • Use your personal cell phone to track (via app or text) when departing the restaurant with a catering order and upon delivery completion, in accordance with company safety procedures (no device usage while actively driving)

Reasonable Accommodation:

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Benefits: Medical, Dental, Vision, & 401k for eligible employees; PTO (including vacation, sick & holiday); Tuition reimbursement

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GENERAL MANAGER - MI • Troy, MI, United States

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