Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified, CMMI Level 3 Rated full-service provider with more than 37 years of experience in the Federal, Military, and Commercial Marketplaces. SRI is seeking a committed and passionate Program Manager to join the SRI Team!
Overview: The Library of Congress Office of the Chief Information Officer (OCIO) is responsible for providing enterprise IT end user support services for Library staff across all Library Service Units and external partners. They operate a 24x7x365 Tier I/II contact center to receive and process IT incidents and requests, and guide end users through the self-service portal for IT requests. Additionally, they provide in-person Tier I/II Technology Assistance Center during normal working hours to receive and process IT incidents and requests either in person, deskside, or remotely. This position is for the Program Manager to oversee contractor support to the OCIO.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.
Program Manager • Washington, DC, United States
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