Sales Compensation Engagement Manager

Sales Compensation Engagement Manager

HP is seeking a Sales Compensation Administration Manager to lead the AMS regional team responsible for end-to-end incentive compensation operations across the Americas. This role owns the operational integrity of the monthly compensation cycle for thousands of sellers, managing a team of Sales Compensation Analysts while driving process standardization, platform adoption, and AI-enabled transformation. The ideal candidate combines deep hands-on knowledge of SPM platforms and compensation mechanics with the leadership instincts to develop a high-performing team, influence cross-functional stakeholders without authority, and operate with precision in a high-stakes, high-volume environment. This role reports into the Global Sales Compensation Operations leadership and serves as the primary accountability layer between HP's seller-facing compensation commitments and the systems and processes that deliver on them.

Team Leadership & Operations

• Lead, develop, and manage a team of Sales Compensation Analysts supporting the AMS region
• Own the monthly AMS calculation cycle end to end, from data readiness through payment release and establish accountability standards across the team
• Set performance expectations, conduct regular 1:1s, and build individual development plans aligned to team growth needs
• Serve as the primary escalation point for compensation issues, disputes, and cross-functional conflicts within AMS
• Monitor team capacity and workload distribution across cycles and peak periods

Compensation Operations Execution

• Oversee semi-annual plan rollouts and mid-cycle updates across AMS compensation plans
• Ensure accurate and timely execution of incentive calculation cycles in the SPM platform
• Establish and enforce pre- and post-calculation validation standards and reconciliation protocols
• Own the AMS claims and dispute resolution process ensuring appropriate triage, SLA adherence, and systemic root cause identification
• Oversee generation and distribution of sales compensation letters and acknowledgement tracking across AMS
• Maintain accountability for payment accuracy and on-time delivery across all AMS seller populations

Platform & Process Transformation

• Lead transformation initiatives focused on automating manual workflows, improving data quality, and reducing cycle time
• Participate in AI-enabled SPM improvement initiatives, including:
• Claims triage automation and intelligent dispute routing
• Validation workflow automation and anomaly detection
• Reporting and performance monitoring enhancements
• Reduction of manual adjustments through field education and proactive identification of errors

Stakeholder Partnership

• Serve as the primary AMS operations partner to Sales Compensation Design, Finance, GRO and CO leadership.
• Translate operational issues into structured business cases for systemic resolution
• Represent AMS operations in steering committee discussions, platform decisions, and program governance forums
• Partner with EMEA and APJ regional counterparts to ensure cross-regional consistency in process design and escalation standards

Education & Experience Required

• Bachelor's degree in Business, Finance, Information Systems, or related field
• 7-10 years of experience in Sales Compensation Administration or Revenue Operations, with at least 2-3 years in a people management or team lead capacity
• Hands-on experience with at least one enterprise SPM platform (Forma.ai, Varicent, Xactly, SAP Callidus) for administration, and cycle management
• Experience supporting large sales organizations with complex go-to-market structures (direct, channel, partner, specialist) required
• Demonstrated experience managing compensation operations for a regional or multi-country seller population

Knowledge & Skills

• Understanding of compensation plan mechanics, crediting models, quota deployment, and incentive calculation logic
• Proven ability to manage high-volume operational environments
• Strong people management and ability to develop analysts
• Experience managing cross-functional stakeholder relationships and influencing decisions without direct authority
• Advanced analytical skills able to diagnose root cause, identify patterns across high-volume data, and translate findings into systemic fixes
• Familiarity with automation tools, workflow optimization, and AI-enabled productivity tools
• Strong written and verbal communication skills able to represent operational complexity clearly to executive audiences
• Ability to operate effectively in a matrixed, global organization with shifting priorities and platform evolution

Impact & Scope

• Directly accountable for compensation accuracy and seller trust across all AMS seller populations
• Operational owner of the AMS monthly sales compensation administration cycle
• Manages a team of Sales Compensation Analysts across the AMS region
• Results directly impact seller motivation, pay equity, audit readiness, and compensation program integrity

The pay range for this role is $105,050 to $161,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Sales Operations

Schedule - Full time

Shift - No shift premium (United States of America)

Travel - Not Specified

Relocation - No

Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal"