Hands on position - Will also assist with tickets
Must be commutable to Plano, TX
Summary: The IT Service Desk Manager is responsible for managing Reliant Rehabilitation's technical support team and overseeing the delivery of IT support services to both field-based and corporate office Team Members. This role ensures service requests and incidents are handled efficiently and professionally through the support portal, email, and voicemail channels. The IT Service Desk Manager provides hands-on leadership and direct technical support when needed, ensuring quality service delivery, proper ticket handling, and thorough documentation. This role also serves as an escalation point for complex or urgent issues. The position requires a balance of management capabilities and technical expertise to ensure the IT support team consistently meets service expectations and business needs.
The essential duties and responsibilities include, but are not limited to, the following:
Qualifications and Skills:
IT Service Desk Manager • Plano, TX, United States
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