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Williams Lea
Document Production Associate Sr.Williams Lea • PROSPERITY, PA, US
No longer accepting applications
Document Production Associate Sr.

Document Production Associate Sr.

Williams Lea • PROSPERITY, PA, US
4 days ago
Job type
  • Full-time
Job description

Job Title

Job duties

  • (* denotes an "essential function")
  • Perform document production work according to established policies and procedures
  • Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
  • Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
  • Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
  • Assist with coordination of document production services, preparation, intake, and workflow within team
  • Troubleshoot more complex software or hardware problems
  • Utilize appropriate logs and/or tracking software for all assigned work
  • Meet contracted deadlines for accepting, completing, and delivering all work
  • Communicate with peers, supervisor or client on job or deadline issues
  • Help foster a proactive environment of continuous service enhancement and relationship building with the client
  • Handle sensitive and/or confidential documents and information
  • Perform Quality Assurance on work of others
  • Train more junior staff members
  • Assist peer teams with proofreading, design or other document production and preparation, as needed
  • Complete other tasks and assignments as assigned by management
  • Interact with clients in person, over the phone or electronically
  • Adhere to Williams Lea policies in addition to client site policies
  • Use equipment and supplies in a cost-efficient manner

Job qualifications

  • Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
  • Minimum 3 years' experience preferably in a legal, banking or large corporate environment
  • Document production, word processing experience preferred
  • Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
  • Adept with other software programs for editing and/or creating documents
  • Knowledge of a legal timekeeping or job tracking system is preferred
  • Ability to work in a fast-paced, team environment, working both independently and collaboratively
  • Ability to prioritize work, balance projects and meet deadlines in a timely manner
  • Strong attention to detail with good organizational skills and emphasis on accuracy and quality
  • Ability to handle sensitive and/or confidential documents and information
  • Ability to make independent decisions that conform to business needs and policy
  • Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
  • Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
  • Must be self-motivated with positive can-do attitude
  • Proven customer service skills are required to create, maintain and enhance customer relationships
  • Must be able to interact effectively with multi-functional and diverse backgrounds

Statement of other duties

  • This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions

Working conditions

  • Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site
  • Ability to work overtime as needed
  • Work is performed in a professional work environment
  • Professional attire required
  • Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
  • Must be able to work sitting down all or most of the time
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Document Production Associate Sr. • PROSPERITY, PA, US

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