Senior Analyst Account Management - 340B Program

Senior Account Manager

The Senior Account Manager position is responsible for maintaining and expanding our contract pharmacy business within assigned Covered Entity clients. This position will develop and execute account plans to achieve maximum revenue, compliance, and customer satisfaction with assigned Covered Entity clients. This position also includes team leadership, mentoring and/or training responsibilities for account managers and implementation specialists assigned to support your region.

Pay Range

The typical pay range for this role is:

Minimum: 43,700

Maximum: 100,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 3 years overall work experience preferably in healthcare/benefits industry
• Travel up to 33%

Preferred Qualifications

• 18 months working at CVS Health and 1 year of 340B experience
• Ability to position and handle industry level issues related to 340B in the context of a client conversation (i.e.: managed Medicaid, large pharmacy chain policies, replenishment models, etc.)
• Effective presentation skills with the ability to make group presentations to promote client happiness, retention, and up-sell opportunities
• Track record of performing under pressure, adapting to changing dynamics, and finding solutions that lead to client happiness
• Ability to strategically and creatively solve problems when dealing with a multitude of variables where standard resolutions do not exist
• Experience managing 340B customers with greater than $5 Million in revenues across multiple states
• Excellent customer service and contract negotiation skills, knowing the appropriate time to be consultative vs solve a problem or fill a need
• Independently implement and manage accounts through Wellpartner's optimization cycle including implementation, client profile, and HRSA audit preparation.
• Ability to establish meaningful client relationships, consistent with Wellpartner principles and proactive Account Management guidelines that result in client satisfaction and revenue growth
• Understanding of both concept and practice of Wellpartner's Optimization strategy, proactive account management framework, processes, values, behaviors
• Sufficient 340B industry knowledge to effectively assist clients in learning their 340B program and putting issues and objectives in a context that facilitates resolution favorable to Wellpartner
• Strong knowledge of IT interfaces and data: VPN. sFTP, HL7, various file formats and data semantics
• Demonstrate ability to mentor and facilitate training of an entry level employee

Education

Bachelors degree preferred

Business Overview

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.