Manager, Pulse Center Clinical Operations
The pay range for this role is $50.40- 78.65.
The Manager, Pulse Center Clinical Operations is a key operational leader responsible for the day-to-day management, performance, and continuous improvement of clinical services delivered through the Guthrie Pulse Center. This role oversees centralized virtual and clinical surveillance operations across the continuum of care, ensuring safe, efficient, and high-quality service delivery in alignment with Guthrie's mission, values, and strategic objectives.
As part of the Pulse Center leadership team, the Manager provides direct supervision to clinical staff, ensures operational readiness across multiple modalities, and partners closely with nursing, medical staff, IT, analytics, and operational leaders to optimize workflows, staffing models, and outcomes. The role requires strong clinical judgment, operational discipline, and the ability to lead in a highly dynamic, technology-enabled environment.
Required Experience:
- Demonstrated healthcare supervisory or management experience.
- Experience working in acute care, virtual care, or centralized clinical operations environments.
Preferred Experience:
- Two or more years of recent leadership experience in a complex healthcare setting.
- Experience with virtual care delivery models, clinical surveillance, or technology-enabled clinical operations.
- Strong familiarity with performance improvement, staffing models, and operational analytics.
Education:
- Bachelor's degree in nursing required, master's degree in nursing or healthcare related field preferred.
Licenses:
- Active RN license in both Pennsylvania and New York.
Essential Functions:
- Clinical & Operational Leadership: Provide operational oversight for assigned Pulse Center clinical services, which may include virtual Med-Surg, virtual ICU, clinical surveillance, bed placement, and/or remote patient monitoring programs. Ensure delivery of safe, effective, and patient-centered care in accordance with regulatory requirements, evidence-based practice, and Guthrie standards. Serve as an operational escalation point for complex clinical and workflow issues, exercising independent judgment and timely decision-making.
- Staff Management & Workforce Operations: Directly supervise clinical and/or non-licensed staff, including hiring, onboarding, scheduling, coaching, performance management, and corrective action as needed. Promote a culture of accountability, teamwork, engagement, and professional development. Support staffing optimization, productivity management, and coverage planning across 24/7 operations, including participation in off-hours administrative call coverage as assigned.
- Quality, Safety & Continuous Improvement: Lead and participate in data-driven quality improvement initiatives focused on patient safety, reliability, throughput, and workforce sustainability. Monitor key operational and clinical performance indicators, identifying trends, risks, and opportunities for improvement. Collaborate with leaders to implement standardized workflows and sustain best practices across Pulse Center services.
- Financial & Resource Stewardship: Support fiscal accountability through effective resource utilization, staffing efficiency, and supply management. Assist with development and execution of business plans, operational budgets, and performance targets for Pulse Center services.
- Collaboration & Strategic Support: Partner with nursing leadership, physicians, IT, digital health, analytics, and operational stakeholders to ensure seamless integration of Pulse Center services into enterprise workflows. Contribute to the evaluation, implementation, and optimization of new technologies, programs, and service expansions. Participate in special projects and strategic initiatives as assigned, supporting the ongoing growth and maturation of the Pulse Center.
Other Duties: As assigned.
Contacts:
- INTERNAL: Daily contact with clients at all levels, including managers and employees.
- EXTERNAL: Frequent contact with visitors, community agency reps, and other healthcare related orgs.
- PATIENT: Provides direct care to patients of all ages and interacts with family members when needed.
Equipment Used:
- Standard office equipment and computers, word processing software (Microsoft Word and Lotus Notes)
Physical Demands:
- Concentration, writing legibly, prolonged sitting, walking, bending, and using the phone.
- Considerable walking, standing, bending, reaching, pushing, pulling, lifting and sitting.
- Hand dexterity required.
- Must be able to attend meetings throughout the system and/or periodically travel.
- Normal standing, sitting, stooping, lifting, pushing, or walking.
- Normal working conditions. Environmentally controlled indoor office setting.
- Occasionally required to push, move, and/or lift object weighing up to 60 pounds.
- Periodically required to lift and carry items up to 50
Mental Demands:
- Adaptable to stressful, ever-changing situations.
- Attention to detail over an extended period of time is required.
- Critical thinking skills and an ability to assess, evaluate and/or teach are required.
- Daily stress associated with the care of chronic patient population.
- Daily stress related to patient care and/or management of a professional nursing division.
- Good concentration, ability to interact with all age, social and economic levels.
- Must be able to make decisions based on established policies, procedures or guidelines.
- Non-routine duties requiring independent judgement.
- Occasional stress due to departmental pressure.
- Requires problem-solving skills and the ability to concentrate on details.
- Requires the ability to communicate effectively and be self-directed to a large degree.
- Routine duties requiring judgement in priorities and decisions with defined problems.
- The ability to multi-task and manage multiple project by planning and organizing own work.
Job Hazards:
- Little or no exposure (actual or potential) to health or accident hazards.
- Normal irradiation hazards.
- Occasional exposure to hazards that could cause minor injury (first aid-type) or illness.
- Potential eye and/or back strain.
- Potential for musculoskeletal injuries if proper lifting and carrying is not applied.
Working Conditions:
- Normal office environment. Artificially well-lighted, well ventilated area.
Exposure Category:
- CATEGORY 2 Tasks that involve no exposure to blood, body fluid, or tissues.
Quality Statement:
- A goal of this position is to ensure that all contacts and customers receive quality services. The staff must be willing to participate in the quality improvement process, including but not limited to:
- Identifying areas in which the quality improvement process can be applied
