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DolceVia
Chargé(e) de Production Touristique & OpérationsDolceVia • undefined, undefined
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Chargé(e) de Production Touristique & Opérations

Chargé(e) de Production Touristique & Opérations

DolceVia • undefined, undefined
30+ days ago
Job description

Alternance / Stage Chargé(e) de Production Touristique & Opérations

Localisation : Paris (2ème arrondissement)

Début : Septembre

Contrat : Stage ou alternance

Niveau : Bac+3 à Bac+5 (Tourisme, Commerce, Gestion de projet, Événementiel)

À propos de DolceVia

DolceVia est une agence de voyage à vélo qui a pour mission de démocratiser le tourisme durable.

Nous proposons des locations de vélos haut de gamme et des voyages à vélo clés en main partout en France. Notre ambition est de devenir la référence du voyage à vélo en facilitant l'organisation d'expériences uniques, accessibles et responsables.

Dans le cadre de notre développement, nous recherchons un(e) Chargé(e) de Production pour participer à la conception, l'organisation et l'amélioration de nos offres de voyages.

Tes missions

Tu travailleras directement avec l'équipe fondatrice et les équipes opérationnelles afin de garantir la qualité des expériences proposées à nos voyageurs.

1 Production et création de voyages

  • Participer à la création de nouveaux séjours et itinéraires à vélo.
  • Identifier et référencer des hébergements, activités et partenaires locaux.
  • Construire les programmes détaillés des voyages.
  • Vérifier la faisabilité opérationnelle des itinéraires.
  • Participer à l'amélioration continue des séjours existants.

2 Gestion des réservations et coordination

  • Réaliser les réservations auprès des partenaires.
  • Assurer le suivi des dossiers clients avant le départ.
  • Vérifier la disponibilité des prestations.
  • Coordonner les différents intervenants d'un voyage (hébergements, transporteurs, activités, guides, etc.).
  • Anticiper et résoudre les éventuels imprévus.

3 Qualité et amélioration continue

  • Recueillir et analyser les retours clients.
  • Identifier les axes d'amélioration des séjours.
  • Participer à la mise en place de nouveaux process de production.
  • Contribuer à la structuration de la base de données partenaires.

4 Développement de l'offre DolceVia

  • Réaliser des études sur de nouveaux itinéraires cyclables.
  • Participer aux repérages terrain lorsque nécessaire.
  • Effectuer une veille sur le marché du cyclotourisme et du tourisme durable.
  • Identifier de nouvelles opportunités de développement.


Profil recherché

Tu es probablement la bonne personne si :

  • Tu es organisé(e), rigoureux(se) et autonome.
  • Tu aimes gérer plusieurs projets en parallèle.
  • Tu apprécies le contact avec les partenaires et les clients.
  • Tu es à l'aise avec les outils numériques (Excel, Google Sheets, Notion, CRM).
  • Tu possèdes une forte sensibilité pour le tourisme durable, le voyage ou le vélo.
  • Tu es curieux(se) et force de proposition.

Une pratique du vélo ou un intérêt pour le voyage à vélo est un plus, mais n'est pas indispensable.

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