Property Management Operations Manager

Property Management Operations Manager

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our corporate values are caring, loyalty, integrity, friendship, fun....who wouldn't want to work for an award-winning company that's built on these pillars?

What about the perks? Access to our marathon health clinics which provide free visits & prescriptions, generous paid time off benefit, tuition reimbursement, 401k match, associate stock ownership plan, daycare reimbursement, free onsite fitness center/fitness reimbursements, health and wellness programs, the ability to have a voice with our diversity/equity/inclusion council, career growth, work/life balance, and more.

Job Summary: The property management operations manager oversees the bank's real estate portfolio, support service contracts, and related operational processes. This role ensures all branches and administrative facilities operate efficiently, safely, and in compliance with regulatory requirements. Responsibilities include maintaining the work order system, managing contracts and certificates of insurance, coordinating ff&e procurement, tracking inspections and maintenance, and managing invoices and vendor performance.

Essential duties and responsibilities:

Work order system management

• Maintain and administer the facilities work order system, including:
• Assigning and tracking work orders
• New user setup and verification
• Managing and tracking routine inspections (fire extinguishers, backflow preventers, hvac, etc.)
• Updating and maintaining equipment lists
• Documenting routine maintenance for hvac systems
• Regulatory tracking for elevators, boilers, annual fire inspections, and other mandated inspections

Contract administration

• Manage all aspects of support service contracts, including:
• Jira approval process for contract documents
• Uploading and organizing contract documents
• Documenting and tracking start/end dates, termination clauses, renewals, and other key contract terms
• Managing and verifying vendor certificates of insurance (cois)
• Monitoring vendor performance, milestones, and deliverables against contract terms

Ff&e procurement

• Actively manage procurement, delivery, and installation of furniture, fixtures, and equipment (ff&e), including:
• Office furniture (chairs, desks, sit/stand desks)
• Routine banking equipment
• Designing and implementing ff&e approval processes

Miscellaneous service coordination

• Assist with service calls and vendor management for various operational services:
• Shred/document destruction
• Trash/waste management
• Bottled water services
• Pest control
• Music services
• Multifunction printers (mfps)

Financial oversight & invoice management

• Receive and distribute all property management-related invoices
• Communicate and coordinate with accounts payable regarding open items or discrepancies
• Proactively monitor, track, and reconcile monthly utility invoices
• Review, verify, and approve vendor invoices for accuracy, contractual compliance, and proper cost allocation

Property & facilities management

• Oversee day-to-day operations of all bank-owned and leased properties
• Ensure facilities are clean, safe, secure, and aligned with brand standards
• Develop and implement preventive maintenance programs
• Coordinate repairs, renovations, and capital improvement projects
• Maintain a comprehensive facility equipment list, ensuring all assets are documented, tracked, and properly maintained
• Conduct regular property inspections and compliance audits

Compliance & risk management

• Ensure adherence to all local, state, and federal regulations
• Maintain documentation for leases, contracts, cois, inspections, work orders, and regulatory compliance
• Support internal and external audit requests related to facilities and vendor management
• Oversee life-safety systems, emergency preparedness, and business continuity planning

Knowledge, skills, and abilities:

• Strong knowledge of commercial real estate, lease management, and regulatory compliance
• Experience managing vendor contracts, certificates of insurance, and invoice approvals
• Proficiency with work order management systems and facilities software platforms
• Knowledge of hvac systems, fire safety systems, fire extinguisher services, backflow prevention, pest/rodent control, shred/document destruction, and music services
• Ff&e procurement and approval process experience
• Strong project management, organizational, and communication skills
• High attention to detail and strong internal control mindset
• Travel between branch and office locations as required
• Occasional after-hours availability for emergencies or urgent vendor matters

Minimum qualifications:

• Bachelor's degree in business administration, real estate, facilities management, or engineering preferred
• 5+ years of experience in property management, facilities management, or vendor/contract administration
• Experience within a financial institution or regulated environment preferred

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability accommodation statement Centier Bank is an equal employment opportunity/affirmative action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal opportunity employer/disability/veteran Centier Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.