Area Coach

Area Coach

AHA Huts is a 16 unit Pizza Hut franchise located in New Orleans, Louisiana. The position is located in the Greater New Orleans area. An Area Coach is an energetic restaurant operations leader capable of leading and directing the growth of 3-5 restaurants. As an Area Coach, you will have the responsibility of overseeing the people, processes, and operations to drive excellence in day-to-day operations in your assigned stores. You will be the trainer, coach, recognize and motivate Restaurant Managers, Shift Managers and Restaurant Teams. You will support managers, plan and set goals while focusing on in-store problem solving/process improvement and set standards. Area Coaches are organized, open minded, self starters, creative and with an extroverted personality that give direction well and have a track record of consistently exceeding the guests expectations. They demonstrate a growth mindset that can seize every new opportunity to get the job done more effectively and efficiently.

Operations and Leadership

• Mentor each manager in the market and ensuring customer satisfaction
• Deliver RCP (Restaurant Controllable Profit) and meet targeted flow-thru in each restaurant
• Analyzing reports to identify opportunities
• Top-line orientation through operational focus, and correct operational procedures
• Increase sales over the previous year for each assigned unit
• Executing the highest FSCC and HQSC standards, local health & safety codes, & company safety & security policy
• Takes ownership, identifies, and determines R&M (Repairs & Maintenance) issues and works with RGM's to resolve issues
• Area Coaches work a customer based 50 hour plus work week; reports directly to the Territory Manager.
• Operate well in a hands-on working environment; contribute to maximizing P&L management, cash control/security procedures, maintaining inventory, manage labor, review financial reports, and demonstrates a sense of urgency in taking appropriate action; multitask and quickly prioritize tasks.
• Area Coaches communicate effectively to each level of our organization to provide timely verbal and written feedback to protect and grow our business.
• Conducts effective and consistent visits using period and weekly calendars and provides verbal and written feedback documents.
• Area Coaches have a working knowledge of local store marketing techniques and sales building; high level of integrity and business ethics; the ability to recruit and develop people who will move the organization forward; strong analytical skills to assess situations, determine root cause, initiate a plan of action, and follow through to resolve; excellent communication and delegating skills; strategic goal-setting skills, the ability to make tough decisions in a fast-paced work environment; and strong collaborative and team-building skills.
• Demonstrates knowledge and understanding of our competitors' current activities and the ability to anticipate trends and effectively manages emerging business needs.

Management and Training

• Area Coaches support the RGM by encouraging their management teams to improve performance and capability through continuously upgrading and developing high level talent across all levels.
• Hires, develops, and promotes a strong bench by consistently preparing Shift and General Managers.
• Ensures internal promotions and external hiring processes are executed at the area and restaurant level.
• Takes personal accountability in developing Shift Managers to ensure proper training and development is received prior to promotion.
• Foster active development of talent and results by continuously ranking and upgrading talent.
• Holds RGMs accountable for being 100% staffed at all levels - Team Members, Shift Managers and RGMs who demonstrate celebrity treatment to everyone.
• Ensure execution of the selection and training processes, through Hiring Zone and Learning Zone in their restaurants and to hire and train and role model behaviors that develop talent to achieve bench and staffing targets.
• Collaborates with all other leaders in the Region to build know how, share best practices and resources to support the Region. Builds a culture of recognition by celebrating successes of our teams.
• Involved in new employee orientation and monitoring training processes to ensure quality training

Ideal Qualifications:

• Good communication skills and strong interpersonal and conflict resolution skills
• Basic business math and accounting skills
• Can make strong analytical decisions
• Proficient computer literacy
• High School Diploma; College or University Degree Preferred
• Three to five years of successful high sales volume
• Operational management experience in the Quick Service Restaurant industry
• Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees
• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
• Operates with integrity and confidentiality

Salary: $60,000 annually Benefits: Attractive benefits package offered including transportation and phone stipend