Sr. Director, Design - Reimbursement Support

Sr. Director Hub Designer

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need.

Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products.

Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients.

The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana.

Responsibilities

• Subject Matter Expert in Reimbursement Support with a strong understanding of Patient Affordability, understands capabilities, can lead timeline discussions to facilitate the design and launch of new client programs
• Supports new and existing program design and implementation processes across assigned Mercalis services
• Lead and coordinate with Mercalis resources for the detailed design of client programs as the primary point of contact, navigating with both client and internal stakeholders throughout the program design phase for all contracted Mercalis services
• Gather detailed operational and IT requirements to support program scoping, pricing, and implementation
• Lead discussions and collect requirements information with clients needed for program design
• Build design documentation in collaboration with client, internal stakeholders, and other vendors
• Develop and review recommended processes, systems, technology, and roles with the client for each of the Mercalis proposed solutions
• Submit work requests via designated ticketing system to appropriate service owner(s)
• Partner with internal service & product owner(s) as a consultant in the development and/or configuration of implementation deliverables to ensure adherence to the program or service design
• Stay connected to the operations and IT teams on process and system upgrades to ensure the latest technology is implemented with our new client onboarding projects
• Serve as a resource for program stakeholders who are responsible for implementation deliverables
• Facilitate and lead the distribution of requirements to internal and external stakeholders who will be responsible for completing implementation deliverables
• Coordinate evaluation of custom requirements with client and internal stakeholders
• Partner with project managers to ensure adherence to deliverables and timelines
• Obtain final approval and sign off for all program elements with internal and external stakeholders
• Conduct lessons learned and create recommendations and reports to identify successful and unsuccessful program design

Qualifications

• Bachelor's degree or 5+ years relevant industry experience in supporting, program managing or operating patient support programs
• 5 to 10 years of experience in a reimbursement support or design capacity supporting patient support programs including all aspects such as project management, risk mitigation, execution, and program closure
• Exceptional organizational skills required to lead, prioritize, and execute multiple time-sensitive projects simultaneously to completion
• Self-starter, able to work in a fast-paced, dynamic environment and adapt quickly to change
• Ability to command a group of individuals in a room quickly and assertively while maintaining positive relationships.
• Lead and direct internal and external teams in a cross-functional capacity and ability to align cross-functional resources to a common goal
• Business acumen to understand the value Mercalis solutions bring to our clients and have the ability to become the client advocate within Mercalis
• Strong time management and multi-tasking skills to successfully execute on program execution
• Excellent listening, interpersonal and communication skills (written and oral)
• Ability to interact with a diverse team including executives, managers, and subject matter experts (SME)
• Must be skilled at conflict resolution and proficient at delivering tough messages to clients and internal team members
• Ability to work flexible hours to make project deliverables and program launches successful
• Ability to travel up to 20% of the time

Why Work for Valeris?

We're committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
• Additional health support, including telehealth and Employee Assistance Program (EAP) services
• Company match on Health Savings Account contributions
• Free Basic Life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
• 401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting
• Paid Time Off (PTO) and Sick Leave to support work-life balance
• Team members receive nine paid holidays plus two floating holidays
• Opportunities for advancement in a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.

Our Commitment to Equal Opportunity

At Valeris, we don't just accept difference we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.