Operations Coordinator

Operations Coordinator

Project Renewal is a leading non-profit organization with the mission of building supportive communities where people achieve dignity and independence, renewing their lives with health, homes, and jobs. Our comprehensive and integrated 24/7 programs are designed to offer the holistic care our clients need. With a staff of 950+ and an annual budget of $140 million, Project Renewal is one of the larger social service nonprofits in New York City.

Program Overview:

The 59th Street Women's Shelter is a 200 bed 24/7 emergency shelter for homeless women diagnosed with mental illness and/or substance use disorders. Our comprehensive services include case management, individual and group counseling, recreational activities and housing placement assistance. Additionally, an on-site Article 28 Clinic provides primary and behavioral health care services.

Position Overview:

Under the general direction of the Assistant Director, with latitude for independent action, the Operations Coordinator directs a staff of Residential Aides assigned to the 4pm-12am and 12am-8am shifts, in providing direct assistance to the clients in adhering to the rule and regulations of the shelter; performs related work.

Essential Duties & Responsibilities:

The essential duties of the Operations Coordinator include but are not limited to the following activities:

• Supervise Residential Aides assigned to the 4pm-12am and 12am-8am shifts to ensure the safety and smooth operation of the shelter.
• Assists the Assistant Director in overseeing departmental tasks and goals as well as overall facility operations.
• Serve as lead manager in the absence of more senior managers.
• Provide wrap-around overtime coverage as needed.
• Perform crisis intervention when required which includes handling Priority One incidents
• Participate in the design and implementation of program improvements, policies, procedures and other strategic planning efforts.
• Provide emergency first aid/CPR assistance when needed.
• Keeps records and assists staff in updating the client data summary sheets used for weekly/monthly meetings.
• Maintains an updated filing system so files can be easily retrieved and ensures that record keeping criteria are followed.
• Provides training of staff through on-site sessions as well as referrals to outside training sources.
• Provides orientation for new arrivals, informing them of shelter rules and regulations, giving them a tour of the facility, assigning a locker and a bed, and giving them their basic supplies, including sheets, towels and toiletries.
• Participates in case conferences in response to client complaints, using conflict resolution techniques to amicably resolve issues.
• Performs other duties as assigned by the Assistant and Program Directors.

Physical Activities

While performing the duties of this position, the Operations Coordinator must be able to walk between the six floors of the facility, in order to observe staff and tend to building needs. Furthermore, the Assistant Building Manager must stand to talk to staff, sit for extended periods of time at the computer, bend, reach or squat to get records from the files or when addressing building needs, climb and work from ladders of 10 to 12 feet in height, and lift a minimum of 30lbs.

Qualifications:

Education Requirements

• Associates Degree plus experience as outlined in item 1 below, or
• H.S. Diploma or GED plus experience as outlined in item 2 below or
• Bachelor's Degree

Certificates and Credentials

• Fire Guard certification F-02 or Fire Safety Coordinator F-80
• Trained in De-escalation; Cultural Competency; OOPP Train the Trainer certified

Experience Requirements

• Minimum of one (1) year of experience working with people diagnosed with mental illness or having addiction or substance use issues.
• Minimum of two (2) years of experience working with people diagnosed with mental illness or having addiction or substance use issues; one (1) of which were in a supervisory capacity.

Preferred skills:

Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.

Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

Communication: Excellent oral, writing, and listening skills are a must.

Organizational: The ability to work well within a highly-pressurized, deadline environment, while meeting the short and long term mandates of the program.

Interpersonal: An ability to interface with clients as well as all levels of staff.

Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite.

Project Renewal is an equal opportunity employer. Its long-standing policy has been to embrace the equality of opportunity for all employees and applicants without regard to actual or perceived race, color, national origin, alienage or citizenship status, religion or creed, gender, physical or mental disability, age (18 and over), military status, arrest record, marital status, domestic partnership status, genetic information or predisposing genetic characteristic, sexual orientation, status as a victim or witness of domestic violence, sex offenses or stalking, unemployment status or any other basis protected by applicable federal, state and local laws.