Job Fire & Life Safety Systems Service Program Manager

Job Posting

PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:

Job Title: Fire & Life Safety Systems Service Program Manager

Job Code: V86 - PR-FireLifeSftySysSrvPMgr

HR Title Group: Commercial Contracts (Facilities)

Salary Grade: E19

FLSA Status: Exempt

Approval Date: April 2025

There may be direct reports with this position.

Under limited supervision, the Fire & Life Safety System Services Manager will ensure the effective delivery of all inspection, testing, and maintenance services for customers in compliance with NFPA guidance, and all appropriate authorities having jurisdiction. This role is responsible for the effective operational delivery of service, training and development of field staff, business development within the vertical, financial success of associated portfolios, and strategic input to the systems, programs, and associated business tactics related to this industry.

Typical duties include:

• Develops competitive program solutions for delivery of fire and life safety system services (FLSSS) for existing and new customers.
• Provide estimating and pricing detail related to FLSSS to capture market opportunities.
• Posses creative writing skills to align FLSSS proposals with client needs and PRIDE's capabilities in the service offering.
• Manage a distributed technical field staff effectively and coordinate service delivery with both internal and external customers.
• Perform market research and analysis. Monitor internal and external for growing customer portfolio and development of new FLSSS opportunities.
• Coordinate activities across multiple lines of business to create effective positioning strategies.
• Transition new business opportunities into full capture; bid and proposals that result in revenue producing business to support corporate growth.
• Support the creation of accurate projections regarding financial planning, budgeting, and forecasting.
• Stay abreast of changing regulations, codes, and other factors influencing FLSSS service delivery.
• Performs other duties and special projects as assigned.

* Denotes Essential Job Function

Minimum qualifications:

• Demonstrated knowledge of NFPA standards, ICC requirements, and other fire protection and life safety regulations and best practices;
• Experience designing, installing, inspecting, or maintaining FLS systems and devices. With a successful record of more than 10+ years related experience in service operations of fire and life safety systems such as engineering, insurance, FLS design/installation, inspection/auditing, consulting or similar role;
• Knowledge of private, commercial, and non-federal public markets;
• Estimating and pricing skills related to the industry;
• Supervisory skills to hire qualified employees, provide for their professional development, administer performance management and disciplinary processes effectively, and address employee relations appropriately;
• Ability to effectively supervise and develop assigned team to meet strategic goals;
• Ability to communicate effectively both orally and in writing; to make presentations and respond to inquiries by senior management, customers, employees and public;
• Demonstrated leadership, organizational, reasoning, problem solving and analytical skills;
• Human relations skills to build effective relationships with team, customers and public;
• Exceptional customer service skills;
• Advanced computer literacy including knowledge of word processing, spreadsheet, database and presentation software;
• Knowledge of business English including vocabulary, spelling, and correct grammatical usage and punctuation;
• Mathematical skills to include the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations;
• Ability to establish priorities and solve a wide range of business, operational and strategic management problems;
• Flexibility to respond to changing work priorities and handle numerous projects at the same time.

Education requirements:

• Bachelors - Mechanical Engineering or related field
• A comparable combination of formal education and work experience will be considered.

Certificates required:

• Fire Protection Prof Engr
• Valid Driver's License

Physical requirements:

• Viewing computer screen/monitor
• Keyboarding
• Answering phone/making calls

Work environment:

• Work is performed in a normal office environment with limited privacy and some exposure to background noise.
• Frequent travel is required. Employees may be required to work in excess of 8 hours in a day and/or 40 hours per week.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

At PRIDE, we make a difference in the lives of many, one job at a time.

How to Apply

If you are interested in working for this unique organization that blends business with a social mission, please apply online at Visit our website to learn more! PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.

Thank you