Sr. Director of Front of House Operation

Sr. Director of Front of House Operations

Ready to lead at the highest level of hospitality? Din Tai Fung, one of the world's most celebrated and consistently excellent dining brands, is seeking a Sr. Director of Front of House Operations to own the guest experience, culture, and performance across 5-7 high-volume restaurants. This is a field-first, leader-of-leaders role where you'll coach and develop top-tier General Managers, shape the operational culture of multi-million dollar locations, and drive results where excellence isn't aspirations - it's the standard. If you thrive in high-performance environments and are ready to make your mark on one of the most iconic restaurant brands in the world, we want to hear from you.

Key Responsibilities

GM Coaching & Development

• Serve as the primary coach and accountability partner for General Managers, providing real-time feedback, structured development, and ongoing performance support.

Team Building & Culture

• Drive a strong, FOH-led culture by owning the full talent lifecycle and ensuring teams are engaged, aligned, and guest-ready.

Guest Experience

• Own the guest experience as a core KPI by setting hospitality standards and ensuring consistent, high-quality execution across all locations.

Operational Excellence

• Ensure all restaurants meet service, cleanliness, and staffing standards by identifying gaps, solving root causes, and driving accountability.

Financial Performance

• Own the P&L across your portfolio, partnering with GMs to deliver against sales, labor, and EBITDA targets, and providing weekly updates to the VP of Operations.

Cross-Functional Collaboration

• Partner with Facilities, People & Culture, and other teams to support restaurant performance and company-wide initiatives.

Compliance & Safety

• Ensure full compliance with all health, safety, labor, and operational regulations across all locations.

Qualifications

• 7+ years of multi-unit restaurant leadership experience with a strong FOH focus
• 2+ years directly developing General Managers
• Strong track record of delivering P&L results and operational performance
• Skilled coach who builds high-performing, accountable teams; experience with succession planning and formal talent development frameworks
• Strong communicator with demonstrated ability to influence senior and executive leadership
• Experience implementing systems and process improvements across multiple locations
• Strong business acumen and ability to analyze performance data
• Proficient in Google Workspace and Microsoft Suite

Preferred

• Bachelor's degree or equivalent experience
• Experience in full-service, high-volume dining environments
• Experience leading FOH operations specifically

What You'll Bring

• A passion for hospitality and delivering exceptional guest experiences
• A leadership style rooted in accountability, development, and collaboration
• The ability to operate at scale while maintaining attention to detail
• A mindset focused on continuous improvement and operational excellence

Additional Requirements

• Ability to travel frequently and spend the majority of time in the field
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to operate in fast-paced, high-volume restaurant environments

Benefits & Perks

• Competitive compensation and bonus eligibility
• Medical, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and wellness days
• Employee meal discounts
• Opportunities for growth and internal promotion

About Us

Din Tai Fung is a globally recognized, family-owned restaurant brand founded in 1972, internationally renowned for its iconic Xiao Long Bao. With over 165 locations worldwide and continued growth across North America, we are committed to delivering exceptional quality, authentic flavors, and world-class hospitality.

NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer:

Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

U.S. Employment Eligibility:

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires. To learn more, please visit: