Location: 100% REMOTE
Duration: 12+ Month Contract with possibility to extension
The Project Manager will be responsible for leading the implementation of a centralized Electronic Health Record (EHR) helpdesk using ServiceNow ITSM and building call workflows with the CXone Cloud Contact Center platform. This role involves managing the deployment of integrated helpdesk operations across the healthcare system and optimizing service workflows to enhance support for end-users. The Project Manager will also serve as a consultant on the EHR Change Management Board and assist in developing change management workflows within ServiceNow to ensure compliance and seamless operations.
Key Responsibilities:
Qualifications:
Education: Bachelors degree in Information Technology, Healthcare Informatics, Business Administration, or a related field. Masters degree preferred.
Project Management Professional (PMP), Certified ScrumMaster (CSM), or ITIL certification is highly desirable.
Experience: 5+ years of project management experience, preferably in healthcare IT or EHR implementations.
Proven experience with ServiceNow ITSM platform implementation, including designing and optimizing workflows.
Experience with CXone Cloud Contact Center or other call center/contact center solutions.
Experience with EHR Change Management, including involvement with change management boards and the creation of change governance workflows.
Strong understanding of EHR systems and their support/operational requirements.
Working Conditions:
Primarily office-based, with the potential for hybrid or remote work options based on project requirements.
Occasional travel to healthcare facilities within the organization may be required.
Availability for on-call support during critical project phases, go-live, or change implementation periods.
Project Manager- Senior • Raleigh, NC, United States
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