Vice President, Field Services

Vice President Services

The Vice President (VP) is responsible for the overall leadership, strategy, financial performance, and balance sheet health of the Services business. This role owns full P&L and working capital accountability and leads all aspects of service business development, field operations, training & technical support, spare parts distribution, customer experience, safety, and workforce development. This will be an onsite position in the St. Louis, MO office.

Strategic Leadership & Growth

• Set and execute the strategic vision for the Services business in alignment with corporate objectives
• Drive profitable growth through service contracts, preventative maintenance programs, aftermarket parts attachment, and new service offerings. May include organic and inorganic opportunities
• Lead expansion initiatives across geographies, capabilities, and service models
• Build scalable operating models that balance growth, margin, and capital efficiency

P&L, Balance Sheet & Working Capital Ownership

• Own full P&L responsibility, including revenue growth, margin expansion, cost control and productivity improvements
• Maintain direct accountability for balance sheet performance, with emphasis on working capital efficiency
• Establish and manage annual budgets, forecasts, and cash flow plans

Working Capital & Asset Management

• Drive disciplined management of Accounts Receivable (AR), including:
• DSO targets
• Billing accuracy, cycle times, and collections effectiveness
• Optimize Accounts Payable (AP) performance, balancing supplier terms, cash flow, and strategic vendor relationships
• Own inventory performance for spare parts warehouses and field service van stock, including:
• Inventory turns
• Obsolescence and excess inventory reduction
• Service-level tradeoffs between fill rates and capital efficiency
• Partner closely with central Finance and Supply Chain operations to improve cash conversion cycle and return on invested capital

Operations & Service Excellence

• Lead all service operations, including field service technicians, dispatch, technical support, and spare parts warehouses
• Ensure consistent, high-quality service delivery while controlling labor, parts, and logistics costs
• Drive continuous improvement in:
• First-time fix rates
• Technician productivity and utilization
• Parts availability and fulfillment accuracy
• Help design, implement and optimize service management, ERP, and inventory systems

Market Share, Customer Experience, & Brand Reputation

• Champion a customer-first culture focused on availability, responsiveness, and professionalism
• Lead the service organization post-sale with responsibility for performance impact, retention, and growth. Ensure service is a core value driver for the business.
• Strengthen relationships with key customers, OEM partners, and strategic accounts
• Add national and regional accounts to the business
• Evaluate develop and execute expansion into Mexico and other priority markets.
• Expand the business beyond inherited territories and develop new enterprise relationships.
• Monitor and improve customer satisfaction, NPS, contract renewal, and retention metrics

Talent & Culture

• Build and develop a high-performing leadership team across field operations, selling, and parts distribution
• Create a culture that embodies our core values of Teamwork, Respect, Integrity, and Commitment
• Foster a culture of accountability, safety, continuous improvement, and financial discipline

Safety, Compliance, & Risk Management

• Ensure compliance with safety, regulatory, and quality standards
• Promote a strong safety-first mindset across field and warehouse operations. Track recordables and corrective actions across the organization
• Manage operational and financial risk through disciplined processes and controls

Qualifications & Experience

Required

• 10+ years of leadership experience in field services, aftermarket services, or equipment service organizations
• Demonstrated P&L and working capital ownership
• Proven ownership of a $60M+ P&L. Prior General Manager or senior Business Development leadership experience.
• Experience negotiating and writing enterprise service contracts and purchasing agreements. Track record expanding business beyond inherited territory.
• Experience managing multi-location service operations and parts distribution
• Strong understanding of service and inventory KPIs, including AR, AP, DSO, inventory turns, and cash conversion cycle
• Strategic business development design and implementation experience
• Experience directly engaging company ownership
• Saint Louis, MO based residence

Preferred

• Experience in foodservice equipment, industrial equipment, or OEM service environments
• Background in private equitybacked or capital-disciplined growth organizations
• Experience integrating service operations with parts warehousing and logistics
• Bi-Lingual English and Spanish speaking

Leadership Competencies

• Strong business owner mindset with comfort managing both income statement and balance sheet
• Data-driven operator who balances service excellence with capital efficiency
• Collaborative leader who partners effectively with Finance, Supply Chain, and Sales
• Decisive, accountable, and execution-oriented, forward looking, strategic mindset

Success Measures

• Revenue growth and EBITDA performance
• Strategic planning and execution (that accelerate the prior note)
• Working capital improvement (DSO, inventory turns, cash conversion cycle)
• Spare parts warehouse performance and asset utilization
• Customer satisfaction, contract retention, and safety metrics
• Strength of leadership bench and employee engagement