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ChristianaCare
Patient Access ManagerChristianaCare • West Grove, PA, United States
Patient Access Manager

Patient Access Manager

ChristianaCare • West Grove, PA, United States
30+ days ago
Job type
  • Full-time
Job description

Position Overview

The Patient Access Manager is responsible for leading all daily patient access operations, site-specific oversight of medical records management activities and day-to-day oversight of the dietary function in close collaboration with the registered dietician.

Essential Job Functions

  • Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
  • Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
  • Ensure the accuracy and completeness of daily registrations
  • Compile, analyze, and report data for Patient Access quality measures
  • Ensure collection of payments and cash drawer reconciliation
  • Prepare and make weekly deposits
  • Prepare work schedules and payroll to accommodate budget and allotted FTEs
  • Effectively communicate and maintain working relationship with the registered dietician
  • Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
  • Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
  • Interview, hire, train, evaluate, and counsel patient access team members
  • Provide continuous training for and communicate changes to existing employees
  • Ensure all personnel policies are followed
  • Work closely and professionally with regional and corporate partners on special projects
  • Provide focused education and training for patient access team members around point of service collections

Other Job Functions

  • Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp
  • Distribute mail appropriately
  • Order office supplies as needed
  • Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff
  • Notify appropriate contact of any malfunctioning equipment or maintenance needs
  • Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month
  • Attend staff meetings or other company sponsored or mandated meetings as required
  • Perform additional duties as assigned

Basic Qualifications

  • Requires a High School Diploma or GED
  • A four-year degree in business or healthcare highly preferred
  • A minimum of five years patient registration and insurance verification experience in a health care setting is required
  • In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
  • Emergency Department registration experience, strongly preferred
  • Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
  • Basic understanding of medical terminology
  • Knowledge or previous experience using EMR, required
  • Excellent customer service
  • Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
  • Position requires fluency in English; written and oral communication
  • Pennsylvania Candidates : Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.
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Patient Access Manager • West Grove, PA, United States

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