Supervisor | Patient Access Revenue Cycle | Hi-Line Locations

Revenue Cycle Supervisor

This position supervises and coordinates assigned staff and activities to ensure quality service of the assigned Revenue Cycle department. Ensures exceptional customer service, monitors workload daily, and prioritizes work to meet required turnaround times. Supports the organization in fulfilling the mission, vision and values of Logan Health.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

This position supports Patient Access teams across Shelby, Chester, Conrad, and Cut Bank.

Qualifications:

• Minimum of five (5) years' experience within Revenue Cycle in a hospital setting required.
• Minimum of one (1) year leadership experience required.
• Promotes excellence through setting high standards and providing high quality outcomes.
• Ability to act with integrity, kindness and exhibit empathy.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
• Commitment to working in a team environment and maintaining privacy and confidentiality as needed.
• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Under the direction of assigned leadership, provides professional leadership and daily oversight of the assigned area(s).
• Actively assists in the evaluation, development, implementation, and revision of policies and procedures.
• Oversees daily routine office operations. Serves as point of contact to assigned area(s). Promotes positive customer relations through prompt and courteous service within a fast-paced, high volume, costumer focused area.
• Assists leadership in setting annual goals for the department and departmental operations; strives to implement procedures and processes.
• Maintains a working knowledge of assigned staff functions to assure efficient back up coverage as needed.
• Serves as a subject matter expert in assigned area within Revenue Cycle.
• Adheres to the policies, procedures, and goals of the Revenue Cycle department and Logan Health.
• Leads the hiring process, preparation and delivery of evaluations and corrective actions for assigned staff.
• Supervisors may be expected to perform the following tasks regularly:
• Creates work schedule and assigns employees to specific work tasks.
• Trains and/or coordinates the training of assigned staff.
• Oversees and coordinates successful completion of employees' competency assessments and required training.
• Acts as point-of-contact/subject matter expert for assigned staff.
• Leads and/or coordinates compliance and quality efforts.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift: Day Shift - 8 Hours (United States of America)

Schedule: Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.