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Steak 'n Shake
ManagerSteak 'n Shake • West Des Moines, IA, United States
Manager

Manager

Steak 'n Shake • West Des Moines, IA, United States
7 days ago
Job type
  • Full-time
Job description

Manager

Summary Description: The Manager is a business partner accountable for leading the Restaurant Associate team to deliver Steak 'n Shake operational and financial standards on each scheduled shift as well as building a well cross trained staff within the Restaurant. The Manager is responsible for assessing Associates performance to identify opportunities and coach for improvement. This position has accountability on his/her shift for the correct delivery of Steak 'n Shake procedures, policies and specification which deliver the Steak 'n Shake Vision and Mission. The Manager will partner directly with his/her Restaurant and General Manager and/or Franchise Partner Designate and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.

Responsibilities:

  • Effectively Manage a Steak 'n Shake Shift
  • Execute the 14 point walk and correct deficiencies as they arise
  • Ensure food is properly stored and prepared in compliance with food safety regulations and recipe adherence
  • Ensure service, hospitality, accuracy and speed standards are achieved
  • Maintain strict compliance with health, safety and security standards and procedures
  • Train, coach and inspire Associates to deliver exceptional service, food quality and environment to the Guest
  • Demonstrate effective decision making and problem solving skills that support the Steak 'n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
  • Ensure accurate adherence to all State and Federal laws on assigned shift
  • Lead by Example
  • Has authority to discipline associates
  • Recommends associates for hiring and promotion
  • Recommends associates for termination

Scope:

  • Enforce procedures, training and other programs designed by Steak 'n Shake to effectively deliver the Steak 'n Shake Vision, Mission and Principles
  • Interviews and recommends Associates candidates to GM within compliance of FLSA and Steak 'n Shake guidelines
  • Takes responsibility for shift financial results
  • Serves as a resource to colleagues and as a mentor to less experienced Managers
  • Actively manages the shift ensuring speed and food quality

Key Relationships:

  • Primary: Restaurant Associates, Restaurant Trainers, Restaurant Management
  • Secondary: Division President, Field Training Manager, Human Resource Manager

Requirements:

  • High School graduate or equivalent education preferred
  • Certified in all Stations at Steak 'n Shake or equivalent experience
  • ServSafe certified (based on local regulations)
  • Understand Steak 'n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
  • Positive, motivating communication skills
  • Strong organization and time management skills
  • Strong coaching and mentoring skills
  • Flexible and adaptable to changing circumstances
  • Ability to read, write, perform mathematical calculations and analyze data
  • Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
  • Able to work in excess of 40 hours per week while standing, walking and stretching
  • Able to lift, carry, push and pull 30 lbs
  • Able to perform any task performed by a service or production associate
  • Able to see across the restaurant to monitor and oversee the operation
  • Able to legally operate a motor vehicle
  • Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns

Key Performance Indicators:

  • Field Results Report
  • Key Metrics
  • Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports

Career Path:

  • Restaurant Manager
  • General Manager
  • Franchise Partner

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Manager • West Des Moines, IA, United States

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