Key Account Management Expert NORTAM (Healthcare)

Key Account Management Expert NORTAM (Healthcare)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Pay Range: $140,000 - $150,000.00

YOUR ROLE

Your primary responsibility is to develop and strengthen CEVA's business relationships with strategic Healthcare customers across North America, aligning commercial priorities, financial performance, and operational capabilities to ensure customer success. This role focuses on managing a portfolio of key healthcare and pharmaceutical accounts, with particular emphasis on complex logistics solutions including cold chain and regulatory-sensitive environments. Key areas of focus include but are not limited to:

• Customer Growth: Identify, develop, and convert new business opportunities across all CEVA business lines within assigned healthcare accounts
• Customer Retention: Ensure the successful retention and expansion of existing business across all geographies through strong engagement and operational excellence
• Customer Relationships: Build and expand relationships at executive and stakeholder levels across customer organizations
• Negotiations: Lead and coordinate commercial negotiations for major contracts, RFQs, and strategic opportunities

WHAT ARE YOU GOING TO DO?

- Act as the senior relationship manager for an assigned portfolio of Healthcare accounts, developing strong relationships at executive and decision-maker levels

- Develop and execute account strategies, including forecasts, budgets, and growth plans aligned with CEVA's commercial objectives

- Collaborate cross-functionally with Operations, Pricing, Solutions, and Procurement teams to deliver integrated logistics solutions

- Drive sales performance by monitoring customer activity, profitability, and growth opportunities

- Lead customer pricing discussions and proposals, coordinating internally and negotiating externally

- Identify value creation opportunities and propose innovative, customer-centric solutions

- Support cross-selling initiatives across CEVA's business lines to maximize account penetration and growth

- Ensure alignment between customer expectations and operational delivery to support long-term partnerships

WHAT ARE WE LOOKING FOR?

- Proven experience managing Regional or Global Key Accounts, preferably within Healthcare or Pharma sectors

- Strong knowledge of supply chain solutions, including cold chain logistics and regulatory requirements (GDP)

- Demonstrated ability to manage complex commercial negotiations and strategic customer relationships

- Solid understanding of RFQ processes, pricing strategies, and solution design

- Strong commercial acumen with the ability to drive growth and profitability within assigned accounts

- Excellent stakeholder management skills with the ability to influence at all levels of the organization

- Strong analytical, problem-solving, and decision-making capabilities

- Advanced communication and presentation skills, including interaction with senior executives

- Proficiency in Microsoft Office and business tools

- Fluent in English

WHAT DO WE HAVE TO OFFER?

With a strong culture of recognition and development, CEVA Logistics provides an environment where you can grow, develop your career, and be part of a global leader in supply chain solutions. We offer a comprehensive benefits package focused on your wellbeing, including competitive Paid Time Off, 401(k), health insurance, and access to an employee benefits platform with discounts across retail, travel, fitness, and more.

ABOUT YOUR FUTURE

We value your professional and personal development. CEVA offers a wide range of career opportunities across functions, regions, and business lines. This role provides strong exposure to strategic customers and business growth initiatives, offering significant opportunities for career progression within the organization. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.