Industrial Engineer, Director of Process Improvement- Supply Chain - Mount Sinai Hospital - Full

Industrial Engineer, Director Of Process Improvement For Supply Chain

The Industrial Engineer, Director of Process Improvement for Supply Chain is responsible for designing standardized supply chain processes and ensuring their consistent execution across the organization.

This role focuses on building capability in frontline teams by training staff, monitoring adherence, and driving sustained performance improvement. The Industrial Engineer serves as the owner of supply chain operating standards, ensuring processes are followed, measured, and continuously improved. The Director acts as a leader for the department in day-to-day activities, and serves as a mentor and subject matter expert to other department executives and managers.

Responsibilities

1. Oversees Training & Capability Development. Develop and deliver training programs for supply chain staff, create standardized training materials, SOPs, and job aids. Lead onboarding and ongoing competency validation. Coach staff on Lean principles and process adherence. Partner with clinical teams to support workflow understanding

2. Drive Process Standardization & Governance. Design and document standardized supply chain processes, establish consistent expectations across departments and facilities, Maintain and update SOPs based on improvements.

3. Oversees Performance Monitoring & Compliance. Define and track frontline KPIs (PAR accuracy, scan compliance, stockouts, etc.), Conduct audits and observational assessments, Provide feedback and escalate performance issues.

4. Strive Continuous Improvement Enablement. Identify performance gaps and root causes, Facilitate structured problem-solving (A3, Kaizen), Ensure improvements are standardized and sustained.

5. Achieve Clinical Workflow Alignment. Ensure supply chain processes support clinical workflows, Monitor product standardization adoption, Partner with nursing and perioperative leaders.

6. Collaborate Performance & Value Realization. Ensure cost-saving initiatives are implemented and sustained, Monitor contract compliance and utilization, Track realized vs. projected savings.

7. Foster internal partnerships and collaborate with Digital Technology and Partners, Decision Support teams, and other system business intelligence and analytics teams in streamlining data structure, acquisition, and management processes to optimize operations efficiency

8. Plans and executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data

9. Performs other duties as required by senior leadership.

Qualifications

• Bachelors' degree (Masters Preferred)
• 7+ years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement including at least two years of directly managing staff or in a consulting model
• Preferred experience 3-5yrs ERP Process and Data experience, Oracle cloud
• Certification and/or working knowledge of Lean/Six Sigma methodologies is a plus.
• Lean certification preferred

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.