Shift Manager

Shift Manager

3397 State Route 11, Malone, NY

Title: Shift Manager (SM)

Purpose of the Position:

The person holding this supervisory position is considered a full time team member and is responsible and accountable for: the daily operation of the restaurant, assisting the RGM with hiring and training team members, directing the activities of team members, and rewarding or disciplining team members in consultation with the RGM; and, performing these functions in ways that assure compliance with all Company policies and procedures, customer satisfaction, a high level of team member morale and the attainment of sales and profit objectives. The Shift Manager reports directly to the RGM, and holds the second highest position in the restaurant if there is not an Assistant Manager. In restaurants with an Assistant Manager, the Shift Manager is the next highest position.

Essential Functions:

The following accountabilities are essential to this position and a high degree of performance must be achieved in each in order for the incumbent to be successful. These accountabilities are organized according to our six Key Result Areas.

I. Profitability

A. Planning

• Executes the RGM's plans and overall Daland Corporation plans to achieve consistent sales growth and profit growth.
• Achieves planned/budgeted profits, as communicated by the RGM. This involves:
• Using established control systems and procedures to measure actual results and to identify deviations from planned results.
• Assisting the RGM, as requested, in developing and implementing corrective action plans to assure actual results conform to plan.

B. Policies: Complies with all Company policies and procedures, including but not limited to, those relating to inventory, cash, payroll, food handling, interactions with guests, team members, and vendors, and legal compliance.

C. Manages and Controls Cash: In conjunction with the RGM and other managers, ensures that all cash and checks, minus the change fund is correctly deposited, credit card transactions are correctly settled, and cash over or short is minimized.

D. Controls cash drawers and team member "banks", following all established manual and computer procedures.

E. Assists the RGM in Managing and Controlling Cost of Sales: The actual cost per the P&L must be equal to or between Ideal Cost and Allowable Cost as calculated in the Product Cost Analysis report and Bonus Calculation Sheet. This includes these processes:

F. Assists the RGM in Managing and Controlling Cost of Labor: Ensures that "Flow-thru" targets/goals are achieved; actual hours used do not exceed the established labor model/matrix; and, team member productivity is maximized.

G. Managing Other Operating Expenses and Semi-Variable Expenses to Budget or less.

II. Customer Satisfaction

A. Maintains positive customer relations, which includes:

B. Ensures customers receive prompt, quality service. This includes:

C. Ensures quality ingredients are used to prepare all products. This includes:

D. Ensures quality products, which includes:

E. Ensures that all standards for cleanliness and sanitation are met or exceeded, with particular attention to:

F. Implements new or approved changes in policies, procedures and/or operation standards. This involves:

III. People

A. Maintains positive team member relations and a positive and productive workplace, which involves:

B. Assists the RGM with managing the size and quality of staff. The following are responsibilities of the RGM, but if requested by the RGM, the Shift Manager may assist with the following:

C. Assisting the RGM in training newly hired team members and team members preparing for promotions. This involves:

D. Manages team member performance and supervises work. This includes:

E. Assists RGM with developing promotable team members in his/her restaurant and promotable management for Daland. This includes:

F. Assists RGM with personnel administration functions, which includes:

IV. Marketing

A. Implements marketing programs to increase business. This includes:

V. Facilities

A. Maintains a quality environment for our customers and team members. This includes:

VI. Administration

A. Effectively manages time, allocating an appropriate amount to each Key Result Area.

B. Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

C. If requested by the RGM, orders inventory items used in the restaurant. This involves these processes:

D. If requested by the RGM, conducts weekly inventory of all food, paper and beverage products used in the unit. This involves these processes:

E. If requested by the RGM, prepares the weekly labor schedules. This involves these processes:

F. Performs daily accounting procedures. This includes these processes:

G. If requested by the RGM, performs weekly accounting procedures. This includes these processes:

H. Meets all deadlines and assures that subordinates meet their deadlines.

I. Manages all paperwork, documentation, written reports, etc. and assures these are always submitted on time and that they are accurate, complete and organized.

J. Maintains and updates required files, manuals, and reports.

Non-Essential Functions: