Talent.com
McKenna Motor Company, Inc.
Porsche Service ManagerMcKenna Motor Company, Inc. • Norwalk, CA, United States
Porsche Service Manager

Porsche Service Manager

McKenna Motor Company, Inc. • Norwalk, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Service Manager

McKenna Porsche, located in Norwalk, CA is looking for the next great leader to join our team. This is an exciting opportunity for a highly motivated, professional, customer focused manager to make an immediate impact.

Job Summary

The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership. The Service Manager is responsible for operations, profitability, employee supervision and satisfaction, and customer satisfaction in the service department.

Responsibilities

  • Maintain the profitability of a large, high volume service department with over 10 technicians and over 5 service advisors
  • Develop and maintain great working relationships with vendors, internal management team, and employees
  • Fulfill all service activities needed to meet or exceed operating plan goals
  • Direct and schedule the activities of all department employees and monitor payroll records
  • Monitor customer service trends to make necessary improvements that produce excellent customer experience
  • Understand and enforce the manufacturers' warranty policies and procedures
  • Understand, keep abreast of, and comply with Federal, State, and local regulations that affect Service & Parts operations, such as waste disposal, OSHA Right to Know, etc.
  • Maintain the highest possible standards of workmanship
  • Facilitate, conduct, or send employees to appropriate training as needed
  • Conduct periodic spot checks of completed jobs for thoroughness and quality
  • Control the performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts
  • Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc.
  • Handle customer complaints and maintain high customer satisfaction standards.
  • Partner with HR and upper management to make service department hiring and disciplinary decisions
  • Reinforces company policies and adheres to company standards
  • Other duties as assigned

Physical Requirements

  • Ability to lift a minimum of 25lbs, and maximum of 50lbs
  • Ability to move around the dealership comfortably
  • Ability to get in and out of an automobile comfortably
  • Prolonged periods of standing, stooping, bending, and walking

Requirements

  • Experience with managing a high volume service department is desired
  • Experience with ADP or similar Dealer Management Systems preferred
  • Experience with Microsoft Word, Outlook and Office applications required
  • Strong communication, interpersonal and management skills
  • Ability to develop knowledge of the service team's strengths and opportunities
  • Experience with developing and implementing structured business processes
  • Valid driver's license with a clean driving record
  • Bachelor's degree preferred
  • At least 5 years of automotive Service Manager and customer service experience

Compensation and Benefits

  • In addition to competitive pay, we offer our associates:
  • Benefits (include but are not limited to):
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible Spending Accounts
  • Paid vacation and sick time
  • Company sponsored 401K program
  • Employee Vehicle Purchase Program

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

McKenna is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

Create a job alert for this search

Porsche Service Manager • Norwalk, CA, United States

Similar jobs

Porsche Service Manager

McKenna Motor Company, Inc.Norwalk, CA, United States
Full-time

McKenna Porsche, located in Norwalk, CA is looking for the next great leader to join our team.This is an exciting opportunity for a highly motivated, professional, customer focused manager to make ... Show more

 • Promoted

Service Advisor

Oremor Automotive GroupNewport Beach, CA, United States
Full-time

Serving as the primary point-of-contact for all automotive service and repair matters, the .He or she makes sure the customer knows what repairs are needed and what repairs and maintenance are reco... Show more

 • Promoted

Client Relations Manager -Anaheim

SSD AlarmAnaheim, CA, United States
Full-time

Client Relations Manager -Anaheim.Anaheim Corp HQ - Anaheim, CA 92801.Salary/year Level Management Position Type Full Time Job Shift Day Category Customer Service.With over 50 years in the industry... Show more

 • Promoted

Service Consultant

Hyundai Motor AmericaHuntington Beach, CA, United States
Full-time

Overall Summary As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty ... Show more

 • Promoted

Manager, IT Service Delivery

PIH HealthWhittier, CA, United States
Full-time

The Manager, IT Service Delivery is responsible for overseeing key functions within the IT department that ensure the delivery of high-quality service to end users.KSAs ensure effective L2/3 suppor... Show more

 • Promoted

Sr Operations Manager - Fleet Services

RyderOrange, CA, United States
Full-time

Job Seekers can review the Job Applicant Privacy Policy by clicking.Roles including Operations Supervisors,.Customer Service Coordinators, as well as Technicians, Service Employees and/or a Parts R... Show more

 • Promoted

Sales Manager - Porsche

McKenna Motor Company, Inc.Norwalk, CA, United States
Full-time

McKenna Porsche has an amazing opportunity for an experienced, high performing Sales Manager to join the leadership team at our Norwalk store.If you are able to provide a best-in-class experience t... Show more

 • Promoted

F&I Manager

LithiaHuntington Beach, CA, United States
Full-time

Are you experienced in high volume? Looking to make BIG MONEY? If you answered YES then we want to talk to you TODAY! If you are an Experienced Automotive Finance & Insurance professional (F&I Mana... Show more

 • Promoted

Service Manager

Inland KenworthMontebello, CA, United States
Full-time

The salary range for this position is $105,000 - $120,000 plus bonus opportunity.Join us at Inland Kenworth and go ALL IN on a career that has it all.The Service Manager is a part of the dealership... Show more

 • Promoted

Sales Manager

Basecamp FitnessArcadia, CA, United States
Full-time

Anytime Fitness Arcadia holds as core values the following: respect and care for others, helping people holistically become healthier, acting with integrity in everything we do, having fun as a tea... Show more

 • Promoted

Client Solutions Manager

Slice Merchant ServicesAltadena, CA, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions... Show more

 • Promoted

Sales and Service Manager

24 Hour FitnessCosta Mesa, CA, United States
Full-time

The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering member... Show more

 • Promoted

Senior Premier Relationship Manager Licensed

BmoSouth Pasadena, CA, United States
Part-time

Licensed Senior Premier Relationship Manager.This is a licensed position requiring the SIE, Series 6, 63, Life and Health.Bilingual in English and Mandarin Language is preferred.The mission of Prem... Show more

 • Promoted

Service Manager

Cintas CorporationPico Rivera, CA, United States
Full-time

Requisition Number: 228280 Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; mana... Show more

 • Promoted

Kinaxis Manager

DeloitteCosta Mesa, CA, United States
Full-time

Position Summary Kinaxis Solution Architect Manager We are a team of strategic advisors, architects, and implementers who drive business transformations.Our diverse talent energizes clients' busi... Show more

 • Promoted

Service Manager

Penske Automotive GroupSanta Ana, CA, United States
Full-time

Service Manager Opportunity At Audi South Coast.Audi South Coast, a Penske Automotive Group dealership, is looking for an experienced Service Manager to lead the service department.At Penske Automo... Show more

 • Promoted

Service Manager - Fire

CintasAnaheim, CA, United States
Full-time

Location: Anaheim, CA, US, 92807.Cintas is seeking a Service Manager to directly manage our customer facing Service team.Responsibilities include hiring and performance management; managing the ove... Show more

 • Promoted

Service Delivery Manager

Jconnect Infotech IncRosemead, CA, United States
Full-time

Enterprise QA / TCOE leadership.Portfolio and multi vendor governance.Executive stakeholder engagement.Risk, audit, and compliance management.Agile and Waterfall governance models.Enterprise Govern... Show more

 • Promoted

Boatswains Mate

US NavyAltadena, CA, US
Full-time

Boatswain’s Mates are seamanship and deck operations experts who form the backbone of a ship’s crew.They handle small boats, maintain topside equipment, and support cargo handling, flight deck oper... Show more

 • Promoted

Sales and Service Technician

Bridgestone CorporationBrea, CA, United States
Full-time +2

Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America.BSRO operates more than 2,200 company-owned stores, includi... Show more