Premium Operations Supervisor
Live Nation is seeking a Premium Operations Supervisor at Leader Bank Pavilion. This position will directly report to the venue General Manager. In partnership with the Premium Seat Sales (PSS) team, the Premium Operations Supervisor will assist in all aspects of the Premium Seat Services experience including but not limited to the Club, Premium Seat inventory, and parking.
Responsibilities include:
- Responsible for hiring and training of all non-Food & Beverage night of show premium positions to service the Premium Club and Premium Seat locations- i.e. Hosts, Greeters, Ticket Takers, Security, etc.
- Maintains integrity of PSS program and ensures Premium team maintains open lines of communication to identify and rectify problems in real time
- Lead and manage group of 10+ to execute premium hospitality
- Main liaison between PSS and operations team
- Participates in pre-shift premium operations meeting with PSS team, Club Operations Supervisor & Regional Premium F&B Manager
- Conducts all pre-shift meetings and assignments (boxes, club seats, Premium club, entrance gates, etc.)
- Monitors all Premium locations throughout the evening
- Surveys boxes to be sure boxes are not over capacity
- Conducts post show recap and relays feedback to PSS and operations team
- Works with Box Office Manager on ticket issues throughout show
Qualities this person will bring include:
- Thrive in a team inspired culture focused on delivery exemplary guest service
- Flexibility to work long hours during the weekday & weekend (80% of shows during the season)
- Organization & scheduling experience
- Effectively communicate with leadership & problem solve in real time
- Acute sense of judgment, tact and diplomacy
- Ability to perform certain tasks such as lifting, standing or extreme temperatures.
Equal Employment Opportunity
Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas.
The expected compensation for this position is:
$17.6 USD - $22.00 USD Hourly
** Pay is based on a number of factors including market location, qualifications, skills, and experience.