Under general direction, this role is responsible for overseeing the day-to-day operations of eligibility determination, financial screening, application assistance and enrollment services for local, state, and federally funded healthcare programs. This position provides direct leadership to assigned team members, manages daily workflows, resolves customer and employee issues, and ensures compliance with regulatory standards and internal procedures. Depending on the unit, this includes supervising and supporting staff located at Central Health and CommUnityCare clinic sites, the Central Health Navigation Center, and in community-based settings, ensuring consistent delivery of high-quality services to clients. This role also acts as a liaison between internal departments and external partners to support seamless service coordination and promote access to care. The Eligibility and Financial Screening Supervisor works closely with the Eligibility and Enrollment Manager to monitor key performance indicators, implement process improvements, and ensure the accuracy and integrity of client records. This position requires strong management, communication, problem-solving, and organizational skills.
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Eligibility and Financial Screening Supervisor • Austin, TX, United States
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