General Manager - Goode Company Restaurants

Goode Company Restaurants General Manager

As a General Manager, you are Goode Company. Goode Company is not just a job; it is a career and a responsibility to lead one of Houston's most respected hospitality brands. You operate with the highest level of ownership, treating the business as if it were your own.

You embrace complexity, challenge, and the unpredictable rhythm of hospitality. You are energized by solving problems in real time and creating structure in fast-moving environments. You lead with confidence, clarity, and accountability.

You are a leader in every sense of the word. When you enter a room, people look to you for direction. You are decisive, consistent, and accountable for your words, actions, and results. You model Goode Company's brand purpose, promise, and values while serving as a subject matter expert across all areas of operations. You communicate openly and directly, offer praise freely, and deliver feedback with respect and clarity. You do not play favorites.

Hospitality is in your DNA. You create a culture where every guest interaction reflects pride, care, and anticipation of needs. You set the tone for service excellence across all departments and ensure a consistently elevated guest experience.

You produce results. In spirit, you are running your own company within Goode Company. You execute with discipline, urgency, and intention. You set high expectations for yourself and your team and refuse to settle for less. You align strategy, people, and execution to deliver strong operational and financial performance. Every day, you lead your team through obstacles while maintaining focus, optimism, and accountability.

Essential Duties And Responsibilities

Service & Guest Experience

• Ensure guest service standards and procedures are consistently executed across all areas of the operation.
• Evaluate daily operational performance and guest experience metrics.
• Investigate and resolve guest concerns related to service, quality, and overall experience.
• Champion a culture of ownership where every decision is made with the guest and business in mind.
• Ensure all departments deliver a cohesive, high-quality, and consistent guest experience.

Product & Brand Standards

• Ensure consistent execution of Goode Company brand standards across all service areas.
• Oversee quality, presentation, and consistency of all food, beverage, and guest-facing offerings.
• Monitor operational execution of preparation, presentation, and service standards.
• Schedule, receive, and verify vendor deliveries to ensure quality, accuracy, and consistency.
• Oversee inventory management for food, beverage, supplies, equipment, and operational materials.

Safety, Compliance & Operations

• Lead ongoing safety training and accountability across all departments.
• Ensure compliance with all food safety, sanitation, alcohol service, and workplace safety regulations.
• Maintain strict adherence to local, state, and federal health and safety codes.
• Oversee maintenance of facilities, equipment, and operational systems to ensure efficiency and reliability.
• Conduct regular inspections of property, equipment, and work areas to ensure operational excellence.

Financial Management & Performance

• Own and manage full P&L responsibility for the operation.
• Drive revenue growth while maintaining strong cost controls and operational discipline.
• Manage labor, cost of goods, and controllable expenses with a consistent focus on efficiency and profitability.
• Analyze financial performance, including variances, trends, and opportunities for improvement, and take corrective action as needed.
• Prepare and review financial reports in accordance with corporate procedures, including cash handling, credit transactions, purchasing, invoicing, payroll, and reporting.

Leadership, People Development & Culture

• Lead all hiring, onboarding, training, coaching, and performance management for team members and managers.
• Build and develop strong internal leadership pipelines and hold managers to a high standard of excellence.
• Foster a culture of accountability, professionalism, teamwork, and pride in craftsmanship.
• Conduct regular team meetings and ensure clear communication across all levels of the organization.
• Promote collaboration between all departments to ensure seamless execution and guest satisfaction.
• Lead by example through hands-on engagement, visibility, and consistent presence in operations.
• Maintain compliance with company policies and all employment-related laws and regulations.
• Address and resolve employee relations matters, including harassment and workplace concerns, in a timely and professional manner.

Qualifications & Competencies

• Bachelor's degree in Hospitality, Business, Restaurant Management, or related field preferred; equivalent experience considered.
• 5+ years of recent General Manager experience in high-volume, full-service hospitality operations.
• Experience managing annual revenue of $5MM+.
• Strong financial acumen with proven P&L management experience, including forecasting, budgeting, and variance analysis.
• Deep operational knowledge across all areas of restaurant or hospitality management (front of house, back of house, beverage, and service operations).
• Demonstrated experience hiring, training, and developing high-performing teams and managers.
• Strong leadership, communication, and conflict resolution skills.
• Proficiency with POS systems and basic business software (Microsoft Word, Excel, Outlook, Teams).
• Compeat or similar restaurant management system experience preferred.
• Food Safety Manager, Alcohol Service Certification (TABC), and Allergen Certification required.
• Bilingual abilities a plus.
• Strong ability to remain professional, composed, and effective in high-pressure situations.

Physical Requirements

• Ability to stand, walk, and remain active for extended periods.
• Ability to lift and/or move up to 25 lbs regularly and up to 50 lbs occasionally.
• Ability to communicate clearly and effectively in a fast-paced environment.

Benefits

• Weekly Payroll
• Flexible Work Schedules
• 401(k) with Company Match
• Company Subsidized Health Insurance
• Dental / Vision / Supplemental Life Insurance Options
• Paid Time Off
• Employee Discounts and more