Strategic Resource Engagement Manager - Charlotte, NC Area

Strategic Resource Engagement Manager

***Charlotte, NC Area***

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join Strategic Resourcing?

Our Strategic Resourcing team consists of business leaders with decades of experience in services management, IT resourcing, engineering, professional services and customer satisfaction. They've helped organizations of all sizes, across industries, find and vet talent, fill skills gaps and accelerate mission-critical outcomes.

What will you be doing?

WWT currently has an opportunity available for a Strategic Engagement Manager to support our Global Financial US Strategic Resourcing business, based in New York.

The Strategic Engagement Manager will work with internal partners and customers to provide qualified staff for our Strategic Resourcing engagements. Additionally, the manager will be responsible for developing a strategy and plan to handle future growth in the various technical verticals through capacity planning, training, and process improvement. The successful manager will also provide leadership, mentorship, and guidance to the engineers as they execute their assigned engagements.

Responsibilities:

• Manage consultants who have been placed onsite with customers across Global Financial US.
• Provide leadership and mentorship to consultants as needed while on assigned engagements.
• Collaborate with RM to onboarding new consultants.
• In collaboration with sales, lead the following discussions through regular meetings with stakeholders and other internal team members:
• Extensions
• New opportunities
• Consultant utilization
• Change order & PO updates
• Invoicing updates
• Function as the escalation path for any issues for both consultants and stakeholders
• Provide the regular reporting to external and internal clients on the following:
• Project Summary (should include list of resources by project, start and end date)
• Consultant utilization (should include burn % and costs/resource)
• Open roles (list of net new roles and any backfills required)
• Change Orders/POs
• Provide detailed invoicing report to customer (monthly or when requested by stakeholder or internal client)
• Have a clear understanding of the client's environment, upcoming projects & initiatives & the ability to speak to certain specifics during discussions.
• Encourage consultants to utilize SR tools.
• Consistently reinforce WWT and our Core Values
• Effectively communicate changes and updates to both internal and external clients through emails and regular meetings.
• Build relationships with entire sales cycle CSE/CSE Managers, AM's, Hiring Managers, & SPA etc.
• Track issues and risks- as needed.
• Participate in the interviewing and intake calls with RM and client.
• Building strong stakeholder relationships to maintain current business and acquire net new.
• Advocate for consultants and customer, when required.