Account Manager

Account Manager

Direct-Hire Full-Time Opportunity w/Full Benefits

Austin, TX Remote role (no office however given the nature of the role, client or team meetings on occasion will be in person so candidate must live in the greater Austin area)

DOE Base 75-85k+ Bonus (% of assigned client revenue managed) + Full Benefits*

401K matching, 100% paid full health coverage, financial support for home office setup, competitive PTO plus 12 paid holidays/year

Role Overview

We are searching for a strategic thinker with a background in customer support, Account Management, technical project management, and/or strategic marketing management to manage specified client accounts that are integrated a robust digital marketing and analytics platform. This hire will manage daily client interactions, set meetings, track and manage client needs, and coordinate human and capital resources to accomplish client goals. An understanding of the digital marketing landscape is a plus and this hire should be familiar with strategic planning related to SEO, SEM, organic search, and PPC advertising when partnered with technical advances such as AI and machine learning. This role will work with Fortune 500 companies across industries including retail, hospitality, financial services, automotive/manufacturing, and more. This hire will work closely with senior leadership, marketing strategists, enterprise account executives, and the technical team, so excellent communication, presentation, and teamwork skills are non-negotiable.

Requirements

• Bachelor's Degree or Master's Degree is preferred
• Excellent Communication and presentation skills written and verbal
• Excellent Customer service and troubleshooting skills
• High standard of professionalism in appearance and attitude
• Local to Austin TX
• 1-5 Years in an Account Manager, Account Director, Enterprise Sales, Technical Project Management, Client Partnership, Engagement Manager or Director, or Strategic Marketing Management role
• Understanding of the digital marketing landscape and familiarity with strategic planning related to SEO, SEM, organic search, and PPC advertising when partnered with technical advances such as AI and machine learning.
• Comfort and ability to lead meetings either in-person or via Zoom. This hire must be comfortable in front of a camera and taking leadership over meetings.
• Previous experience managing project timelines and budgets

Job Responsibilities:

• Manage all assigned Fortune 500 client interactions at the c-suite level within the Austin market
• Ensure all project deadlines are being met and coordinate all human/capital resources to accomplish client goals within the platform within budget
• Lead all internal client status update meetings and keep teams on-track and within client's timeline
• Translate client needs into technical solutions
• Maintain good working relationship with senior leadership, marketing strategy teams, technical teams, and enterprise account executives
• Identify account development or expansion opportunities with current clients and communicate with executive leadership or enterprise accounts team
• Establish project strategy for clients based on established business/digital roadmaps and defined success metrics
• Oversee reporting efforts on client projects, creating and distributing documents that support the delivery of strategy, products, and services
• Identify project bottlenecks and brainstorm solutions for process improvement
• Exercise critical thinking, communication, and a high-level of decision-making skills that align with company and client culture and values
• Manage client digital programs and provide business analysis of client's digital roadmap