Senior Manager, Partner Implementation

Senior Manager, Partner Implementation

As the Senior Manager, Partner Implementation, you are the architect of our implementation engine. You will lead a specialized team of Partner Implementation Consultants (PICs) who serve as the technical backbone for our Value Added Reseller (VAR) ecosystem. Your mission is to move beyond individual builds to create a scalable, high-velocity onboarding machine. You are responsible for the technical integrity of our partner network, ensuring that every VAR is capable of delivering 'white-glove' IES implementations. By managing escalation architecture and 'complexity matching,' you ensure that the most difficult technical migrations are met with the highest level of expertise.

Responsibilities

• Team Leadership & Technical Depth: Build and lead a team of elite technical implementors. You are responsible for their continuous technical upskilling, ensuring the team stays ahead of the IES roadmap and complex accounting logic.
• VAR Program Governance & Certification: Oversee the 'Train the Trainer' framework. You will define the standards for partner certification and 'onboarding independence,' ensuring that as we scale, the quality of VAR-led implementations remains uncompromised.
• Escalation Architecture: Serve as the senior technical point of contact for high-stakes implementations. You will build the bridge between your team, Product, and Engineering, ensuring that systemic technical friction is identified, documented, and resolved at the source.
• Resource & Complexity Matching: Strategically assign resources to VAR accounts based on technical complexity and firm scale. You ensure that our internal experts are deployed where they provide the most leverage for partner enablement.
• Quality Standards & Documentation: Own the 'Source of Truth' for technical implementation. You will govern the documentation library, implementation playbooks, and GL mapping templates that your team uses to drive Time to First Value (TTFV) across the ecosystem.
• Performance & Velocity Monitoring: Track and report on team-wide metrics, including go-live failure rates, sync accuracy, and the'repeat escalation rate.' Use data-driven insights to provide Senior Leadership with recommendations on platform or service improvements.
• Cross-Functional Alignment: Work in tight lockstep with the Customer Success team leadership to ensure a seamless 'hand-off' from the technical build to long-term strategic growth.

Qualifications

• Experience: 10+ years of experience in technical implementations, management consulting, or professional services, with 3+ years in a people leadership role leading high-touch technical teams.
• Technical & Accounting Mastery: Expert-level understanding of multi-entity accounting, COA/GL mapping, and complex data migration logic. You must be able to perform 'Technical Case Reviews' to mentor your team through forensic troubleshooting.
• Credentials: Active CPA or Enrolled Agent (EA) credential highly preferred.
• Partner Ecosystem Experience: Proven track record of managing technical service delivery through third-party partners or VAR networks.
• Strategic Problem Solving: Ability to build 'Escalation Architecture'knowing when to solve a problem with a configuration change versus when to advocate for a product roadmap shift.
• The 'Polish' Factor: Exceptional presence and executive communication skills. You must be able to navigate sensitive tech-lead dynamics at our largest partner firms.
• Travel Readiness: Ability to travel 30%40% of the time to support your team on-site during high-complexity 'Go-Lives' or partner summits.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.