Branch Supervisor, Chemung County NY

Branch Supervisor, Chemung County, NY

Corning Credit Union is seeking a Branch Supervisor to join our Chemung County, NY team.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU's vision is simple: "To provide better service to our members than they receive anywhere else in the world." Our growth is fueled by that vision, and it doesn't stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Position Summary:

The Branch Supervisor is primarily responsible for providing the necessary vision and leadership to effectively operate and grow branch operations, while ensuring exceptional member service and a strong and cohesive team.

Essential Job Duties

• Manages branch personnel and is responsible for elevating the professional level, competence, and knowledge of both new and existing team members.
• Creates and maintains a strong sales and service culture and holds the team accountable for reaching branch goals.
• Continually evaluates the quality of products and services offered and, through frequent and consistent service observation, the manner in which service is provided by branch personnel.
• Maintains hands-on working knowledge of deposit services and consumer lending to support high-quality service experiences and operational efficiency.
• Provides support within the operations, as needed, while also holding team members accountable for performance and sound decision-making.
• Anticipates operational needs and implements streamlined policies and procedures that ensure efficient branch operations, support a member-focused experience, and drive cost effectiveness.
• Serves as a change agent by embracing technological advancements and championing their effective integration within branch operations.
• Leads with a servant-leadership approach by developing staff and strengthening the team's professionalism, competence, and technical knowledge.
• Monitors and enforces proper dual control within the branches and has overall responsibility for maintaining compliance with internal controls.
• Responsible for maintaining the overall appearance of assigned branches, ensuring cleanliness, safety, and a welcoming environment for members and staff. Works closely with the Facilities team as needed to identify, report, and follow up on maintenance, safety, and aesthetic issues.
• Works closely with other Branch and Lending Supervisors to coordinate scheduling needs across the member service areas, collaborating on member needs and issue resolution to ensure consistent and positive member experiences.
• Promotes a one team philosophy and requires team members to be flexible in assisting in other functions or areas, when necessary.
• Ensures compliance with federal and state rules, regulations, and laws, as they pertain to branch activities and compliance with applicable NCUA rules and regulations.
• Takes ownership of personal development by proactively seeking opportunities for coaching, training, and networking to ensure continued growth and success in the role.
• Effectively navigates and resolves personnel matters promoting a positive and productive work environment while ensuring alignment with the Credit Union's culture and standards.
• Also assumes responsibility for other projects and duties as required or assigned.

Required Competencies

• Has the ability to lead effectively - from the front, the middle, and the back and has the managerial courage to move the department and organization forward.
• Capable of working with a variety of personalities and can adapt their approach to effectively reach and develop their team. Uses this skill and their functional knowledge to earn and maintain a high level of credibility with the team.
• Possesses strong sales and member service skills.
• Possess exceptional written and verbal communication skills.
• Has strong organizational skills and the ability to multi-task, prioritize workload, and delegate responsibilities.
• Effectively manages stress in a constantly changing environment and works effectively within challenging or difficult situations.
• Has excellent judgment and the ability to make quick decisions and think creatively when working with complex member situations.
• Demonstrates a high level of flexibility.
• Forward thinking and possesses a business acumen.
• Possesses a high level of integrity and confidentiality and represents the Credit Union with the highest level of professionalism.
• Must possess strong analytical skills and be effective at interpreting and applying applicable regulation.
• Possesses strong computer skills and is experienced with various Microsoft programs including Excel.

Education Requirements

A Bachelor's Degree in business, finance or another related field is preferred. Commensurate work experience is also considered.

Experience Requirements

3+ years of prior management experience required. Prior lending and/or business development experience preferred.

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence.
• The ability to write moderate to advanced correspondence within professional etiquette standards.
• The ability to effectively present information in one-on-one and group situations.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work within a moderately noisy, fast paced environment.
• Regular use of computer required.
• Regular use of fine motor skills required.
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range.

Compensation

The Branch Supervisor pay range is $65,000 to $90,000 per year. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential.

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.