Continue to fulfill duties of Assistant Manager. Screen applications every day and schedule interviews for front of house positions every week. Handle front of house interviewing, hiring and new hire paperwork. Conduct orientations with all front of house new hires. Be heavily involved in training of front of house team members and ensure trainers follow proper training procedures. Evaluate trainees' performance each shift and provide guidance and correction in a one-on-one sit down. Administer training tests each shift and track trainees' progress and communicate with other managers what each new hire needs to focus on or complete. Create continued education for to develop existing employees and expand their knowledge and skills in areas like menu knowledge, salesmanship, hospitality, service, etc. Hold pre-shift meetings with front of house employees and lay out the vision for the growth of each department. Set goals with employees individually and in groups. Inspire employees to learn and grow with incentives, contests and creative exercises that break up monotony, and build morale and a team mentality. Cross-train front of house employees and encourage them to learn new positions. Promote front of house employees and increase responsibilities and compensation as employees grow. Discipline front of house employees and hold them accountable. Set clear expectations and easy-to-reference systems for side-work, service, teamwork, etc. Make sure everyone in each department knows proper policies and procedures and is on the same page. Hold all employees to Stix's standards. Discipline and reward according to performance. Make the front of house schedule and manage labor costs. Strategically schedule and position employees to maximize efficiency and results. Establish and update job duties and daily operations of each front of house department to fit the needs of the restaurant. Work with front of house department heads (head servers, bar manager, head host, etc.) to identify employee issues and find solutions. Work with the Bar manager to teach and maintain Responsible Vendor certifications for staff. Work with Back of House manager to maintain current Food Handler's Cards for all staff. Help check in deliveries when needed.
FRONT OF HOUSE MANAGER • Kansas City, KS, United States
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