Workplace Experience Manager

Workplace Experience Manager

The Workplace Experience Manager is the day-to-day steward of the tenant experience across a luxury office building's shared amenities, including the tenant lounge and conference center, fitness center, and ground-floor caf.

This person is the connective tissue among tenants, ownership, property management, vendors, and Porter's on-site and corporate teams. They will oversee tenant programming, amenity activation, space bookings, communications, and the daily readiness of shared spaces, ensuring the building feels polished, responsive, and genuinely useful to the people who work there.

This is a highly visible role for someone who can blend hospitality with operational rigor. Tenants are not seeking novelty for its own sake; they want amenities that reduce friction, support compressed, meeting-heavy workdays, and perform reliably from early morning through the core of the day. Food and beverage, fitness and wellness, meetings and conferencing, and functional shared spaces emerged as the highest-priority categories, with clear demand for dependable service, simple booking, consistent execution, and a real human point of contact.

To perform this job successfully, a Workplace Experience Manager must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Tenant Experience & Hospitality

• Serve as the face of a luxury office building's amenity experience building strong relationships with tenant contacts, executive assistants, workplace leaders, and daily users of the building.
• Support leasing tours as the hospitality steward of the property.
• Create a warm, polished, highly responsive experience across all shared spaces and tenant touchpoints. This includes the development and management of environmental elements including signature scent, music curation, light, and decor
• Act as the go-to person for tenant questions, bookings, hospitality needs, and day-to-day issue resolution.
• Welcome new tenants and employees into the building experience with clear communication, orientation, and support.
• Help ensure the building consistently shows up at its best for tenants, guests, and prospective tenants.

Conference Center, Lounge & Space Bookings

• Own the booking and coordination process for shared meeting rooms, conference space, lounge use, and tenant events from inquiry through execution.
• Ensure booking processes are clear, frictionless, and easy to navigate.
• Coordinate room setup, catering, signage, supplies, vendor logistics, and basic AV readiness in partnership with building teams and vendors.
• Support meetings and events with a high level of care so tenants feel confident booking and rebooking the spaces.
• Track usage, tenant feedback, and recurring needs to improve the booking experience over time.

Fitness Center & Wellness Programming

• Oversee the day-to-day experience within the fitness center, ensuring it is clean, stocked, well maintained, and ready for use.
• Manage wellness and fitness programming in a way that reflects how tenants actually work and use the building.
• Coordinate instructors, wellness partners, recovery activations, and related vendors as needed.
• Help shape a fitness and wellness experience that feels practical, elevated, and easy to access.
• Ensure the gym is positioned as a meaningful tenant perk and a strong part of the building's leasing story.

Event Programming & Activation

• Build and execute a thoughtful calendar of tenant programming that supports connection, wellbeing, learning, and engagement across the building.
• Focus on community programming that fits the building's tenant audience and rhythms, including speaker events, skill-building sessions, wellness moments, community-minded activations, and hospitality-driven experiences.
• Partner with local businesses, wellness providers, and community organizations to create relevant, high-quality programming.
• Manage event logistics from end to end, including budgeting, vendor coordination, setup, execution, breakdown, and reporting.
• Ensure programming feels intentional, well communicated, and worth people's time.

Caf, Catering & Daily Amenity Coordination

• Partner closely with the ground floor caf to ensure it supports tenant demand and the broader building experience.
• Coordinate catering requests and meeting support for tenant events and conference room bookings.
• Help connect food, beverage, and hospitality services into one cohesive daily amenity experience.
• Respond to and share guest feedback regarding F&B experience with F&B operations team
• Gather tenant feedback around caf hours, speed, quality, menu mix, and convenience, and share insights with internal and external partners.
• Support daily hospitality moments that make the building feel cared for and well run.

Communications & Tenant Engagement

• Own the tenant-facing communication rhythm for amenities, events, building moments, and key updates.
• Create and manage content across newsletters, digital signage, event flyers, printed collateral, and tenant engagement platforms.
• Ensure communications are timely, clear, polished, and aligned with Porter's tone and service standards.
• Drive awareness and adoption of the building's shared amenities by helping tenants understand what is available, how it works, and why it is useful.
• Maintain a strong on-the-ground presence so communication is not just digital, but relational.
• Ensure all communications are in line with building and Porter standards.
• Coordinate communications with Client working under strict approval guidelines

Operations, Reporting & Cross-Functional Coordination

• Maintain a high standard of readiness across all amenity spaces through regular walk-throughs, operational checklists, and close coordination with janitorial, engineering, security, and vendor partners.
• Manage event and programming budgets, invoices, calendars, and vendor documentation.
• Track key performance indicators such as bookings, attendance, participation, tenant feedback, and amenity utilization.
• Use tenant feedback and operating data to refine programming, services, and communications over time.
• Partner cross-functionally to ensure the building's amenity experience is both well designed and well executed.
• Partner with Client to create and manage budgets related to all amenities programs

Knowledge, Skills, and Abilities

• Strong event execution and operational follow-through. You know how to move from idea to detail without losing the guest experience.
• Exceptional communication skills in person, over email, and across teams.
• Outgoing, polished, and highly relational, while also being a strong listener with sound judgment.
• Comfortable in a visible, tenant-facing role and energized by being the person others rely on.
• Strong project management skills and the ability to manage multiple moving parts at once.
• Experience coordinating vendors, managing calendars and budgets, and owning details from start to finish.
• A sharp eye for quality, readiness, and presentation across spaces, service, and communications.
• Comfortable working a flexible schedule when needed for events or building moments outside of standard business hours.
• Proficiency in Microsoft Office, Google Workspace, Canva, booking systems, event tools, and tenant engagement platforms preferred.

Education/Experience

• 6+ years of experience in hospitality, events, workplace experience, tenant experience, amenity operations, or community management.
• Very knowledgeable of San Francisco events, restaurants, attractions, and hotel
• High School Diploma or GED required
• AA, BA or BS in Hospitality or similar preferred