Service Manager

Service Manager

Massena IA - Massena, IA 50853

Overview

Category Service

Description

Who We Are:

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is a joint venture between two of the top John Deere Dealerships in the United States. By joining forces, we continue to lead the charge in technology, innovation, and best-in-class service and support for our respective customers. Our purpose is to lead agriculture in rural America.

We credit our success to our knowledgeable, competitive, hardworking, and passionate employees that strive for excellence in everything they do. We live out our Guiding Principles of Integrity, Servant Leadership, Courageous Innovation, and Performance.

With over 100 years of experience in the agricultural industry we have a rich heritage, growth mindset, and entrepreneurial spirit. Today, we have a strong presence in numerous locations with our support spanning through western Iowa, eastern Nebraska, central and eastern Kansas, and northwest Missouri.

We are seeking driven, highly motivated, collaborative, and intellectually curious professionals who want to be part of cultivating the highest impact culture in the agriculture equipment industry. Previous experience and knowledge of large ag equipment or commercial/turf equipment is welcomed but not required. We can train with the right individual who is willing to work hard and make customers their #1 priority.

Look Forward. Adapt Often. Lead Always.

General Purpose:

The Service Manager is responsible for the safe, efficient, and profitable operation of the Service Department. The Service Manager reports to the Store Manager.

Essential Functions:

• Develops, communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction.
• Works with the Regional Manager, Director of Aftermarket, and Store Manager to develop Service Department goals and budget in alignment with overall company financial and operation objectives.
• Successfully recruit, hire, manage, and develop service department employee performance that results in an environment of teamwork, high productivity, and high morale.
• Develop and execute employee development plans through timely evaluation, coaching, training, and development activities in ways that increase their performance.
• Helps coordinate customer clinics, field days, and related promotional events.
• Submits all service warranty and Product Improvement Program (PIP) claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge.
• Reviews work orders for completeness and accuracy prior to billing to the customer.
• Ensures all departmental tools, equipment, and company vehicles are in good working order.
• Performs other duties as required and necessary to ensure the success of AVE-PLP.

Supervisory Duties :

• Directly manages all service department employees in accordance with AVE- PLP's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work including goal and direction setting, appraising performance, rewarding, and disciplining employees, addressing complaints, and resolving problems.

Qualifications

Knowledge, Skills, and Abilities:

• Ability to consistently promote, support, work, and act in a manner in support of AVE-PLP's DNA.
• Knowledge of John Deere and competitive products.
• Ability to lead and motivate others.
• Solid analytical, business planning, problem solving, and marketing skills.
• Strong knowledge of service operations including financial principles related to service department operations.
• Ability to demonstrate strong communication skills, both verbal and written.
• Excellent customer service skills including negotiating customer complaints to a satisfactory resolution.
• Ability to analyze and interpret internal reports.
• Knowledge of working with computers and applicable software.

Education:

• Associate's Degree is required. Bachelor's Degree is preferred.

Experience:

• Three or more years of experience in Service Department operations required; management experience is preferred.
• An equivalent combination of education and experience may be substituted on a year for year basis.

Additional Requirements/Licenses/Certifications:

• Must have reliable transportation.
• Must have a valid driver's license.
• Passing a driving record (MVR), criminal history background checks, employment verification, and drug screen will be required prior to the start of employment.
• Ability to work extended hours and weekends.

Working Environment:

• Travel to customer locations, meetings, warehouses, and other store locations on a regular basis is necessary.
• Occasional outdoor work in extreme weather conditions (hot/cold); walking on uneven terrain; occasional exposure to insects.
• Occasional exposure to moving mechanical parts; fumes or airborne particles and vibration.
• Noise level in the work environment is moderate.
• Personal Protective Equipment (PPE) required including cold weather gear, eye protection, gloves, and provided uniform.
• A clean and safety-conscientious work environment is required.
• Work may involve long hours and overtime during holidays, weekends, and evenings.
• May be required to rotate on-call responsibilities.

Physical Activities:

• Ability to stand, sit, walk, walk on unpaved terrain, talk, reach with arms and hands, have good manual dexterity, use hands and fingers to operate a computer and telephone keyboard, handle or feel, hear alarms/telephones/normal speaking voice.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• Moderate physical activity required by moving and positioning objects up to 50 pounds occasionally and/or up to 20 pounds frequently.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

AgriVision Equipment Group and PrairieLand Partners (AVE-PLP, LLC) is an Equal Opportunity Employer and does not discriminate against any person in any condition of employment based on race, color, creed, national origin, age, religion, disability, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, or veteran status.