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Five Guys
General ManagerFive Guys • Garner, NC, United States
General Manager

General Manager

Five Guys • Garner, NC, United States
30+ days ago
Job type
  • Full-time
Job description

General Manager

We're looking for a General Manager who runs a great restaurantevery shift, every day. This is a hands-on leadership role responsible for driving sales, building a strong team, and delivering fast, consistent, high-quality guest experiences. You'll own the business as if it were your own.

1. Restaurant Performance

  • Drive sales, profitability, and operational efficiency
  • Manage key metrics: labor %, food cost, throughput, and waste
  • Deliver consistent resultsnot just good days

2. Shift Execution & Throughput

  • Lead from the front during peak hours
  • Ensure fast, accurate service and strong line flow
  • Maintain ticket times and throughput standards

3. Team Leadership & Development

  • Hire, train, and develop a high-performing team
  • Build and coach Shift Leaders and Assistant Managers
  • Create a culture of accountability, energy, and ownership

4. Guest Experience

  • Ensure every guest receives fast, friendly, and accurate service
  • Address issues in real time and recover the experience
  • Use feedback to improve operations

5. Operational Standards

  • Maintain food safety, cleanliness, and brand standards at all times
  • Execute systems and processes consistently
  • Be audit-ready every day

Consistently hits sales, labor, and food cost targets. Strong shift executionno chaos during peak hours. Low turnover in key roles (AMs, Shift Leaders). Internal promotions happening from within your team. High guest satisfaction and repeat business.

25+ years of restaurant management experience (fast casual or QSR preferred). Experience running high-volume shifts ($1M$3M+ annual volume typical). Proven ability to lead teams and deliver consistent results. Strong work ethicyou're comfortable being on your feet and in the action. Ability to manage both people and numbers.

Willing to work nights, weekends, and peak business hours. Leads from the frontthis is not a back-office role. Holds high standards and addresses issues directly.

Base salary: + performance bonus. Health, dental, vision. PTO. Meal benefits. Growth path to District Manager. Bonus pay. Health insurance. Dental insurance. Vision insurance. Life insurance. 401(k) matching. Paid training.

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General Manager • Garner, NC, United States

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