Global CHB Project Manager

Job Title

Lead the global transformation of our Customs House Brokerage (CHB) business from a transactional support function into a standardized, digitally enabled, performance-driven global product.

Job Description

Drive strategic multi-year initiatives across P&L harmonization, capability mapping, digital enablement, consulting services development, and global network governance. Partner with GHQ leadership and OpCos worldwide to establish CHB as a scalable, profitable, and consulting-driven business platform.

Essential Duties and Responsibilities

Global Program Leadership

• Lead execution of the CHB 20262030 Mid-Term Strategy across global OpCos.
• Align regional and local leadership on strategic priorities and performance expectations.
• Deliver structured transformation milestones including P&L harmonization, capability mapping, digital deployment, and consulting model rollout.
• Establish governance forums and reporting cadence at GHQ level.

P&L Standardization & Performance Visibility

• Design and implement a unified global CHB P&L framework.
• Define KPIs and reporting standards ensuring transparency across markets.
• Drive performance reviews and profitability optimization at GHQ level.

Digital Capability Development

• Lead digital roadmap planning (EDI integration, automation, AI-based classification, dashboards).
• Oversee global pilots and scaling of digital customs solutions.
• Partner with IT and external providers to ensure scalable, secure, and future-ready systems.

Consulting Capability & Service Development

• Develop structured CHB advisory and consulting offerings (compliance advisory, tariff engineering, special procedures, trade optimization).
• Implement pricing frameworks, global rate cards, and monetization models.
• Integrate best practices into a standardized global consulting proposition.

Global Network Formation

• Establish a global CHB community enabling collaboration, referral flows, and cross-border account development.
• Harmonize operating models and governance standards across regions.
• Promote knowledge sharing and capability maturity growth.

Change Management & Stakeholder Engagement

• Influence senior stakeholders across diverse cultural and regulatory environments.
• Drive mindset shifts from local brokerage operations to global business product management.
• Act as transformation ambassador across markets.

Qualifications

Required Level Of Education

• Bachelor's degree required; MBA or equivalent postgraduate qualification preferred.
• Professional certifications such as CCS, CILT, ICPA, Licensed Customs Broker, or equivalent strongly valued.

Relevant Experience

• 10+ years of experience in Customs Brokerage, Global Trade Compliance, or Trade Advisory.
• Experience leading multi-country transformation programs or global product standardization initiatives.
• Proven exposure to centralized P&L structures and performance-driven operating models.
• Demonstrated experience with digital trade technologies (EDI, automation, AI classification engines, customs management systems).

Required Skills Technical & Business Skills

• Deep knowledge of customs regulations, HS classification, AEO programs, valuation, origin management, and special procedures.
• Strong commercial acumen with understanding of service profitability and cost allocation models.
• Digital fluency across BI tools, SaaS systems, and automation technologies.
• Ability to structure scalable consulting propositions.

Leadership & Interpersonal Skills

• Executive-level stakeholder management across regions and cultures.
• Strong change leadership and transformation execution skills.
• Strategic mindset with strong program management discipline.
• High resilience, ownership, and influence without direct authority.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.