Restaurant Manager - Dunkin

Restaurant Manager Position

We are looking for a Restaurant Manager to help manage our Dunkin' Team!

A Restaurant Manager is responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards. Our company has a great leadership team to help you support into this new role and has stunning performance for the past two years on all operational metrics. You will be part of a winning culture and store that has stellar performance in place already.

Benefits:

• Competitive pay
• Free meal
• Empowerment to manage others
• Ability to participate in health plan
• Fun working environment
• Vacation/sick pays
• Excellent bonus plan
• Growth ability to become multi-unit

Competencies:

Great focus:

• Understands and exceeds guest expectations, needs, and requirements
• Develops and maintains guest
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes, and maintains focus on important goals
• Establishes goals and delivers results
• Seeks ideas and best practices from other individuals

Problem solving and decision making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from occurring
• Empowers others to make decisions and resolve issues

Interpersonal relationships & influence:

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration
• Leads others; negotiates and takes effective action

Building effective teams:

• Identifies and communicates team goals
• Monitors progress, measures results, and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee's strengths, accomplishments, and development
• Listens to others, seeks mutual understanding, and welcomes sharing of information, ideas, and resources

Conflict management:

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate

Good to have:

• Restaurant, retail, or supervisory experience
• Ability to work early morning from 6am
• Ability to work 50 hrs per week
• Digital technology skills to operate back office system

Responsibilities:

Team environment:

• Hire, train, and develop employees
• Communicate job expectations to their employees
• Plan, monitor, appraise, and review their employees' job performance
• Provide coaching and feedback; disciplines when appropriate

Operational excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
• Ensure Brand standards and systems are executed
• Manage donut orders with kitchen and submit all food orders and make weekly schedules
• Handle bank deposits
• Ensure online training is completed for new hire
• Deliver speed in d/thru as role play for other employees in store.

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing, and sampling
• Set sales goals and track results
• We have a strong bonus plan that allows you additional earning up to $10,000 per year

Company Introduction

Anju Donuts is a fun place to work, where you will enjoy and learn lots of great things that help further build your career while giving you a wonderful experience of filling up positivity and energy in our guests with our delicious beverage selections. I want to thank you for choosing Anju Donuts as your place of employment, while you have many other choices, you choose us. Throughout your journey, we will ensure you have clear communication of the expectation, provide you with proper training so you're successful in your role, and be thankful for your services. We have few non-negotiables that make us a choice for our guests in the community and they are: hospitality (be friendly to guest), fast service (we understand guests are in a rush and we value their time by providing fast service), quality drinks and food (we use Dunkin buildout process to provide consistent quality drinks and food at all times), clean restaurant (we keep it clean just as we keep our home clean when guests are visiting). Please feel free to discuss any questions you have with your manager, and if at any time you feel there is a need to speak with someone else in management, you can always email me at: Hiren@anjudonuts.com. I always value your feedback.