Retail Store (M-Porium) Manager

Retail Manager

Multnomah Athletic Club is more than Portland's most legendary hub of sports and socializing. It's like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC's 600,000 square feet of recreational possibilities.

The Role The Multnomah Athletic Club (MAC) is seeking a Retail Manager to join our club's Engagement team. The Retail Manager is responsible for the overall strategy, operation, and performance of the Club's primary retail operations, including the M?Porium and related retail initiatives that support member programs and the MAC lifestyle. The Retail Manager develops a curated merchandise assortment aligned with member activities across athletics, wellness, and Club identity while maintaining strong fiscal discipline, healthy inventory turns, and profitable margins. This role partners closely with Club leadership and program areas to ensure retail supports major programs, team activities, seasonal demand, and evolving member needs.

What You'll Do

• Ensure retail operations support the Club's hospitality culture and overall member experience
• Establish proactive service standards for engaging members and guests
• Maintain a welcoming retail environment aligned with Club design and service standards

Lead Financial Performance

• Develop and manage the annual departmental budget (sales, COGS, labor, expenses, profit)
• Monitor daily and monthly performance; analyze variances and implement corrective actions
• Establish pricing strategies and manage markdowns to meet financial and inventory goals
• Approve invoices, manage accounts payable processes, and submit purchase orders
• Oversee POS operations, including discrepancies, refunds, and system corrections

Drive Buying & Merchandising Strategy

• Develop and execute buying plans aligned with sales goals and seasonal needs
• Select merchandise that reflects member preferences and Club brand standards
• Partner with programs to create merchandise tied to teams and initiatives
• Oversee visual merchandising and promotional displays to drive sales
• Collaborate with Communications to execute an annual promotional plan
• Build and manage strong vendor relationships, including negotiating terms and resolving issues

Manage Inventory Effectively

• Use sales and inventory data to optimize replenishment and minimize excess stock
• Reconcile monthly inventory and ensure timely, accurate reporting
• Conduct physical inventories and cycle counts; resolve discrepancies
• Monitor shrink and implement loss prevention strategies

Lead and Develop the Team

• Recruit, interview, and build a professional, service-oriented retail team
• Provide onboarding, training, coaching, and performance feedback
• Ensure proper staffing coverage for service and security needs
• Review and approve timekeeping in alignment with payroll procedures

Support Operations

• Work on the sales floor as needed to support members and model service behaviors
• Review and approve branded merchandise designs
• Order retail supplies, fixtures, and materials
• Perform other duties as assigned

What You'll Bring

• Associate degree in retail management or related field preferred (or equivalent experience)
• 5+ years of progressive retail experience, including at least 2 years in a leadership role
• 2+ years of merchandise buying experience, preferably in apparel or soft goods
• Experience managing budgets, inventory, and staff in a customer-facing environment
• Proficiency with POS systems, inventory tools, and business applications

What You'll Gain At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match.
• Well-being: Access our Employee Assistance Program (EAP) for free.
• Perks: Enjoy discounts on club services and meals.

The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.