Assistant Director (FGP), Revenue Optimization & Analytics - Radiology, Manhattan

Assistant Director (FGP), Revenue Optimization & Analytics - Radiology, Manhattan

Managers/Directors/Administrators

New York, NY Full-Time/Regular

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary: We have an exciting opportunity to join our team as a FGP Assistant Director of Revenue Optimization and Analytics, Radiology. The Assistant Director of Revenue Cycle Optimization and Analytics, Radiology is responsible for overseeing and advancing the analytics and operational effectiveness of the revenue cycle for radiology services. This position focuses on identifying and analyzing trends, monitoring key performance indicators (KPIs), resolving payor-related issues, and providing actionable insights to improve financial outcomes. This role also involves supporting proactive problem-solving and aligning workflows with operational data. Reporting directly to the Chair of Radiology and the Director of Revenue Cycle Management, the Assistant Director plays a critical role in driving analytic innovation and offering strategic recommendations to enhance department performance.

Job Responsibilities:

• Analyze payer reimbursements, billing metrics, denial rates, and accounts receivable (A/R) management for radiology services to identify trends and opportunities for optimization.
• Develop and maintain dashboards, reports, and scorecards to track KPIs, payor-specific trends, claims performance, and department-level metrics. Provide timely and actionable insights to leadership.
• Conduct regular and ad-hoc operational analyses to evaluate workflows, cash flow variances, referral volume patterns, and other financial data impacting radiology revenue cycles.
• Work with departmental and revenue cycle analytics teams to create tools to measure initiative effectiveness, assess progress, and identify strategic opportunities for improvement or cost reduction.
• Provide detailed recommendations and action plans to improve metrics like denial rates, aging A/R levels, charge capture accuracy, and reimbursement efficiency.

Practice Collaboration & Account Management

• Serve as the primary liaison between radiology leadership, and revenue cycle teams, proactively resolving operational concerns and aligning workflows with organizational goals.
• Regularly meet with Department Chair and his leadership team to present revenue cycle insights, address payor issues, and review opportunities for improvement using practice-specific and departmental data.
• Collaborate with practice operations to implement changes that optimize billing processes, maximize revenue, and improve efficiencies across radiology practices.
• Provide guidance and education to radiology physicians and staff regarding coding policies, payer requirements, and compliance updates based on national and local regulations.

Strategic Leadership & Initiative Support

• Work closely with departmental and revenue cycle leadership on initiatives that target revenue optimization for radiology services, including identifying bottlenecks, analyzing root causes, and implementing corrective measures.
• Partner with the Chair of Radiology and Director of Revenue Cycle Management to develop policies, priorities, and strategies informed by data insights.
• Create risk mitigation strategies and contingency plans for revenue cycle initiatives and ensure measurable outcomes are reviewed to address potential challenges.
• Monitor and evaluate trends in payer performance, reimbursement fee schedules, and coding updates. Build presentations and reporting mechanisms to communicate findings effectively across stakeholders.

Communication & Relationship Management

• Build and foster collaborative relationships across internal teams and radiology department to ensure alignment on goals, promote operational efficiency, and enhance departmental performance.
• Liaise with billing, finance, and managed care teams to address inquiries and identify solutions for workflow improvements.
• Represent radiology-specific analytics at relevant meetings, contributing to discussions focused on strategic improvements and data-driven analysis.
• Act as a resource on revenue cycle analytics and provide thought leadership to stakeholders, helping drive internal discussions and fostering alignment across practices.

Patient Experience and Access

• Serves as Radiology department and NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with departmental leadership, Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.

Minimum Qualifications:

• Bachelor's Degree with a minimum of 5-7 years of relevant work experience or equivalent combination or training and relevant work experience, required.
• Ability to handle multiple tasks at once; good communication, interpersonal, and computer skills.
• Arrive on time for work and meetings.
• Ability to develop and maintain effective working relationships with staff and patients.
• High level of accuracy for reviewing charge batch submissions, preparing and presenting analyses, and in staff education.
• Maintain current insurance regulatory policies and requirements relevant to the specialty.
• Knowledge of medical terminology required.
• Familiar with standard office equipment.

Preferred Qualifications:

• Possess outstanding interpersonal and communication skills to gain confidence and trust across the FGP
• Demonstrated leadership skills with the ability to guide, direct, train and interact with staff and outside contacts
• Strong conceptual and analytical abilities with the ability to identify issues and opportunities and be able to solve problems
• Strong verbal and written communication skills as well as excellent listening skills
• Ability to conceptualize work flow, develop plans and implement appropriate actions
• Ability to create a positive environment where staff are valued and respected for their contributions
• Professional demeanor

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $121,792.22 - $210,091.64 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

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