Site Manager

Site Manager

The Site Manager (SM) is responsible for overseeing the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures.

This role serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and are responsible for leading a team that may include Assistant Managers and frontline team members.

This position may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.

Essential Functions (Other Duties as Assigned)

Operational Leadership

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
• Maintain a professional, clean, and customer-ready site at all times
• Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
• Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
• Perform other duties as assigned to support the team and the needs of the business

Team Development & Performance

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
• Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands' values
• Drive a "One Team" Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters

Customer Experience & Community Engagement

• Model and reinforce exceptional customer service behaviors
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness

Sales & Financial Management

• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
• Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements
• Ensure full compliance with company cash handling and loss prevention policies

Safety & Compliance

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
• Conduct regular safety audits and partner with Asset Protection/ Loss Prevention, HR, and Facilities
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards

Communication & Collaboration

• Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
• Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc... )

Site Type Variations

• The core responsibilities of the Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:
• Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential.
• Full-Service Sites: Include both exterior and interior vehicle cleaning, requiring greater labor coordination and a higher-touch customer experience.
• Flex Sites: Combine full-service and express wash models and may include additional profit centers such as convenience store and/or lube center, requiring cross-functional coordination, broader staffing needs, and inventory management.

Education and Experience

• High School Diploma or equivalent required; associate or bachelor's degree in business, management, or related field preferred
• Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
• Demonstrated experience managing teams, staffing schedules, and daily operational workflows
• Proven ability to drive results in a fast-paced, hands-on environment
• Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

• Operational practices in high-volume customer-facing environments
• Basic financial and inventory management
• Team member supervision, development, and scheduling
• Safety and compliance standards for service-based environments

Skills

• Strong leadership and team-building skills
• Effective problem solving and conflict resolution
• Time management and multitasking skills in a fast-paced environment
• Excellent written and verbal communication
• Basic mechanical aptitude to identify equipment issues
• Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

• Ability to work in a fast-paced, outdoor environment
• Ability to work flexible hours, including evenings, weekends, and holidays
• Ability to learn quickly and apply new procedures and/ or operational tools

Physical Requirements

• Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
• Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
• Ability to twist, carry, reach, push, and pull frequently
• Ability to lift and carry 50 pounds without assistance for work-related materials
• Ability to work outdoors and be efficient in all weather conditions
• Ability to work on your feet in a fast-paced, physically active environment
• Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
• Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
• Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication
• Flexibility