Meritain Director, Pharmacy Client Management

Director, Pharmacy Client Management

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Director, Pharmacy Client Management leads a team of account executives, driving strategic and operational excellence to ensure client satisfaction, retention, and growth. This role partners closely with senior client leadership and cross-functional teams to deliver consultative solutions, resolve issues, and advance the adoption of Meritain Pharmacy Solutions' products and services.

In addition to a base salary, this role is also eligible for Sales Incentive Commissions.

Key Responsibilities

• Leadership & Team Development
  • Provide strategic direction and operational oversight to the account executive team.
  • Coach, mentor, and develop team members to achieve high performance and professional growth.
  • Assign and manage account executive portfolios to align with strategic goals and support client retention.
  • Model leadership expectations and foster a collaborative, high-trust team culture.
• Client Relationship Management
  • Build and maintain consultative partnerships with senior client stakeholders.
  • Serve as the primary escalation point for client issues, ensuring timely and effective resolution.
  • Facilitate strategic discussions with clients to review service performance, identify growth opportunities, and execute retention strategies.
  • Gather and act on routine feedback from client contacts to continuously improve service delivery.
• Operational Excellence
  • Develop and implement standard operating procedures and reporting requirements for consistent, high-quality client service.
  • Establish processes and tracking methodologies to monitor contract performance and prevent recurring issues.
  • Collaborate with cross-functional partners to drive process improvements and ensure strategic alignment across the enterprise.
• Business Development & Contract Management
  • Lead contract negotiations and pricing for new business and renewals.
  • Participate in request for proposal (RFP) processes and provide account leadership during project implementations.
  • Support the development and execution of consultant engagement strategies to expand market presence.
• Financial & Resource Management
  • Manage budgets, revenue goals, staffing, and resource allocation to meet organizational objectives.
  • Oversee employee relations, including conflict resolution and performance management.
  • Attend face-to-face meetings with customers as needed to support team and client engagement.
• Other Duties
  • Perform additional responsibilities as assigned to support organizational success.

Required Qualifications

• Education & Experience
  • Bachelor's degree or equivalent work experience.
  • Minimum 6 years of client services experience in healthcare or pharmacy benefit management, preferably with self-funded health plans.
  • Minimum 4 years of leadership or people management experience.
• Additional Qualifications
  • Deep understanding of the pharmacy benefit management (PBM) industry, with expertise in areas such as pharmacy trends and plan benefits.
  • Exceptional interpersonal skills, with the ability to facilitate meetings, resolve conflicts, build consensus, and influence stakeholders at all levels.
  • Strong organizational and prioritization skills; able to manage multiple complex projects under pressure and tight deadlines.
  • Proven ability to create a compelling vision, inspire action, and deliver team results.
  • Demonstrated success in strategic planning, client retention, and product adoption.
  • Analytical skills to develop solutions for complex client challenges.
  • Experience working effectively in a matrixed team environment and leading cross-departmental initiatives.
  • Track record of identifying improvement opportunities and leading process change.
• Preferred Qualifications
  • Experience in PBM client management or sales leadership.

Additional Requirements

• Ability to travel up to 30% of the time.
• Flexibility to work outside standard business hours as needed.

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: $68,000.00 - $174,134.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.