Sr. Technical Manager, Thermal Strategic Accounts

Job Description

Position Summary

The Sr. Technical Manager, Thermal Strategic Accounts maintains thermal technical support on customer projects/schedules, identifies and manages risks, scope of work and budget; ensures that operational teams and contractors have a clear understanding of client requirements. The Sr. Technical Manager, Thermal supports the Global Strategic Accounts (GSA) technical teams for new thermal products from design through implementations. Functions as customer advocate and interfaces with internal company departments.

Responsibilities

• Manages a GSA customer account. Supports account plans to achieve both long and short-term operational and customer objectives for their data center Thermal requirements.
• Support Thermal equipment selections and architecture.
• Monitor Commissioning and IST topics/issues that need to be resolved in a timely manner. Assist in resolving any field application issues.
• Provide regular updates with assigned customers on Vertiv's Thermal solutions and provide competitive advantages with Vertiv solutions.
• Support and engage with the customers and their supporting consulting engineers on the thermal strategy to meet future market needs to keep Vertiv solutions in play.
• Be considered the Expert in Thermal solutions and become the "Trusted Advisor" to the customer.
• Support Customer Factory Acceptance Testing.
• Support development and review of commissioning scripts and development or modification of SOO documents.
• Become the technical interface with Service, Engineering and Offering Management for product improvements or resolution.
• Provide support for First of Kind Solutions to make sure they execute at the customer flawlessly.
• Assist sales as required with configurations for assigned accounts; occasionally, driving this activity as required within levels of authority.
• Reviews project documentation such as reports, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.

Qualifications

• 7-10 years of experience.
• Excellent communication skills, both written and verbal.
• Knowledge of Thermal solutions and Controls and how they are applied in a data center environment.
• Excellent customer service skills.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to work and multi-task in a fast-paced environment.
• Service industry experience required with knowledge of Thermal systems, critical space environments, service products, and clients.
• Ability to work in a matrix management environment.
• Strong computer skills including editing, formatting, and using templates in all Microsoft Office programs, use of internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
• A high degree of creative ability and independent judgment.
• The ability to think and act strategically, utilizing account plans to set specific account objectives.
• Ability to take after hours call during nights, weekends, and holidays.
• Working from Westerville, Ohio is required.

Physical & Environmental Demands

• None

Time Travel Required

• 25%

Education

• Bachelor's degree in business or engineering, mechanical engineering preferred or 10+ yrs experience in data center infrastructure design.

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $8 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.