Player Development Manager

Player Development Manager

This position is responsible for managing, overseeing and executing all aspects of Player Development. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. Kindness, Engagement, Empathy and Positivity). Responsibilities include developing and managing the budgeting process and overall strategic plan for Player Development, directing in-house VIP players strategy, planning VIP events from start to finish according to requirements, target audience, and objectives, identifying and overseeing Casino Host individual and team goals on an annual and quarterly basis, supervising, managing, and scheduling Casino Hosts, providing financial analysis on all VIP-related events or promotions as well as Player development performance as it relates to property-wide budget and initiatives, tracking and analyzing VIP marketing (hosted players) database to monitor Player Development activities and forecast future performance of events and adjust plans accordingly, working with Casino and Resort Marketing Leadership to develop and execute tactical marketing plans in support of property initiatives, designing and overseeing VIP customer arrival and departure experience, supporting Executive Director of Casino Marketing and property executive leadership, collaborating with and supporting property leadership, hiring, developing, evaluating, coaching and counseling Player Development, ensuring growth of gaming revenues of players by building relationships with guests and representatives while utilizing marketing techniques that encourage play consolidation and trip visitation, working with casino operations on programing for hosted players, ensuring compliance with policies, procedures, gaming regulations, and internal controls, maintaining relationships with VIP guests through personal contact both in-person and remotely, maintaining communication with vendors to ensure that signed contracts, payments, timelines, and any other pertinent information is received and handled in a timely manner, representing the marketing department in a positive manner to any outside individuals, performing and/or learning all aspects of Player Development and Casino Marketing that may or may not be included in this job description, and other duties and responsibilities as needed.

Supervisory responsibilities include managing the Player development team.

Qualifications to perform this job successfully include full knowledge of all areas of casino operations, casino marketing, and hospitality in a resort setting, ability to prioritize and work on several projects simultaneously, command of various software programs including Microsoft Office (Word, Excel, PowerPoint), understanding and ability to troubleshoot customer and team member disputes as they relate to this role, strong communication and listening skills including excellent speaking, reading and writing, ability to communicate with and understand technical terminology used in casino and resort environment, ability to review and comprehend all necessary documentation, contracts, financials, and reporting, ability to work a flexible schedule including nights, weekends, and holidays, minimum age requirement is 21, minimum of three years in a casino marketing or operations management position, basic math skills, ability to speak and understand English, ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time, ability to sit for extended periods of time, ability to express or exchange ideas verbally and perceive sound by ear, ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds, constantly walking up to distances of 500 ft. during shift, frequently stooping, reaching, work performed indoors in a climate-controlled environment, there are occasional hot and cold temperature changes, while performing the duties of this job, the employee is regularly exposed to a smoke-filled environment, work with others in close spaces, moderate to high noise levels, walk/stand on tile/mats/carpet/cement.

Benefits include multiple benefit plans to suit your needs, paid time off, 401K opportunities, opportunities for advancement, positive and respectful work environment where diversity is valued, generous employee discounts on dining, retail, amusements, and hotels, community volunteer opportunities.