Manager - Medical Staff Office

Job Description

Your experience matters

Raleigh General Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Medical Staff Office Manager joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

At Raleigh General Hospital people are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. We offer a wide range of surgical services as well as specialty programs including Cardiac CTA, Digital Mammography, and Trauma Services.

How you'll contribute

A Medical Staff Office Manager who excels in this role:

• Oversee daily operations of the Medical Staff Office, ensuring timely, accurate credentialing, reappointment, and clinical privileging processes for Medical Staff and APPs.
• Ensure compliance with The Joint Commission, Centers for Medicare & Medicaid Services, state and federal regulations, Medical Staff Bylaws, and corporate compliance standards, maintaining survey readiness at all times.
• Review, prepare, and validate credentialing and privileging files to ensure completeness, defensibility, and quality prior to committee and governing board review.
• Coordinate Medical Staff committees, including agenda preparation, meeting facilitation, documentation of minutes, tracking follow-up actions, and end-of-cycle privileging processes.
• Oversee and monitor Ongoing Professional Practice Evaluation and Focused Professional Practice Evaluation processes to ensure regulatory compliance and timely completion.
• Serve as a subject matter expert and professional resource to Medical Staff leadership, department chairs, providers, and administration on governance and credentialing matters.
• Manage departmental staff, including training, supervision, performance oversight, and fostering a culture of accountability, professionalism, and service excellence.
• Monitor departmental performance metrics, deadlines, and workflow efficiency, identifying opportunities for process improvement and risk reduction.
• Address physician concerns, complaints, and sensitive matters with professionalism, discretion, and appropriate follow-up.
• Support organizational goals by aligning Medical Staff operations with strategic initiatives and maintaining the department's integral role in the continuum of care.

Schedule: Full Time- Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

• High school diploma or equivalent required.
• Associate's or Bachelor's degree preferred.
• Minimum of 5 years of experience in a hospital Medical Staff Services department or credentialing verification organization.
• Strong working knowledge of credentialing, reappointment, privileging, Medical Staff governance, and regulatory requirements (TJC, CMS, state, and federal).
• Demonstrated leadership ability with experience supervising staff, managing workflows, and meeting complex deadlines with accuracy.
• Excellent communication skills, professionalism, and discretion when handling confidential and sensitive information.
• CPCS (Certified Provider Credentialing Specialist) and/or CPMSM (Certified Professional Medical Services Management) preferred.
• Current experience with credentialing software (MD-Staff) preferred.

More about Raleigh General Hospital

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.

EEOC Statement

Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.