Information Service director

Information Service Director

Ridgeville, OH, United States

As part of the city's technology staff, the Information Service Director/Network Coordinator (ISD/NC) is responsible for administering and maintaining the City's computer network, telephone system and overall technology efforts: coordinates the purchase of data processing, network and telecommunications hardware and software; troubleshoots hardware, software and data processing and network problems; assists City departments in evaluating technology needs, hardware and software packages; coordinates or conducts training for the City staff; assists City departments in purchasing equipment, and implementing systems, including web development and integration; support technology infrastructure, telecommunications, hardware and software of all city departments; assistance in the analysis and evaluation of vendor-supplied products and services in accordance with the city's requirements and specifications; assist in or coordinates the acquisition, installation and application of vendor products and services. The Information Services Director/Network Coordinator (ISD/NC) oversees network administration activities for the City, Police and Fire. The Information Service Director/Network Coordinator reports to the Safety Service Director.

Essential Job Functions

• Supervisor of the Computer Services staff; conducts employee assessments; schedules training.
• Manage technology based projects and work plans under the direction of the City Administration.
• Decision maker for the purchase of hardware and software.
• Prepare Computer Service Department annual budget; adhere to funded appropriations and; provide a two-three year forecast for future purchases and refresh cycle.
• Ensure that the City staff has the proper technology equipment to effectively perform job assignments.
• Coordinate, recommend, and administer computer service contracts.
• Oversee Information Technology security controls.
• Perform network administrator activities regarding directory services, Email, file and print, and all other network and server roles, initiates assessment and resolution of network performance issues; maintain system backup procedures; administration of usage rights.
• Oversee the contracted IT firms to maintain network, communications, hardware and software.
• Assist in the analysis/evaluation, implementation/training of vendor-supplied software and hardware products.
• Oversee the maintenance, and troubleshooting of the LEADS (State of Ohio Law Enforcement Automated Data System) at the Police Dept.
• Assist in the recommendation of external vendors to complete computer, telephony, and site enhancements.
• Analyze workflow, recommend time/cost saving methods; assist implementation.
• Oversee the City's telephone, telecommunications and voice mail systems.
• Provide second-tier support for IT issues to city employees including printing and hardware diagnostics, connectivity issues, and software support.
• Cyber Security- Must maintain Cyber Security protocols and safety measures to protect the citys network.
• Create and maintain a crisis management plan.

Non-essential Job Functions

• Performs major repairs and upgrades to PC, laptop, peripherals and communication equipment.
• Skilled in organizing, writing and presenting documentation and presentations.
• Provide technical assistance to staff, contributing to the problem-solving task; identify ways to improve performance through emerging technologies.
• Monitor bandwidth and wireless infrastructure.
• Conduct or oversee training programs.
• Performs other related duties as assigned by the City Administration.

Requirements

• New employees must successfully pass a background investigation in order to troubleshoot the LEADS (State of Ohio Law Enforcement Automated Data System) at the Police Dept.
• Ability to multitask and handle a high pressure environment with timelines
• Strong organizational skills and attention to detail required.
• Requires discretion in regards to confidential data.
• Dependable and trustworthy.
• Available for overtime and/or on-call response.

Education and Experience

• Associate's degree or higher in Information Systems, Computer Science or other related fields and at least 2 years experience in a related field, or any equivalent combination of experience, certifications, and training which provides the skill set necessary.
• Preferred Experience with: Microsoft Network Environments including Active Directory, Exchange, MS SQL, Windows Update, Windows Desktop and Server Operating Systems and MS Office applications; Web Design & Maintenance.
• Helpful Experience with: OnBase, GIS, VoIP, Scripting Languages
• Combination of training, and experience that will indicate possession of the skills, knowledge and abilities to perform major computer/network system upgrades; communicate effectively to City staff and general public; understand and follow complex oral and written instructions; communicate effectively both in oral and written forms; prepare routine reports of work accomplished and follow priorities.
• Supervisory / Management / Leadership experience desired.