Location: Hybrid remote preferred (Austin Texas)
Department: Customer Support /Operations
Reports to: Director of Support or Head of Operations
Type: Full-Time
About the Role:
Our client is a fast-growing healthcare SaaS company revolutionizing access to physical therapy through our on-demand, personalized platform. The Company is seeking a Commercial Support Manager to oversee day-to-day customer support operations and ensure outstanding service across all user touchpoints.
In this role, you will directly manage support agents, monitor key metrics, help refine support workflows, and act as a liaison between support and other internal teams. You'll play a hands-on role in driving consistent, high-quality support for both B2B clients and individual users.
Customer Support Execution:
Process Improvement:
Quality & Compliance:
Tools & Systems:
Cross Collaboration:
Commercial Support Manager • Austin, TX, United States
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