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Visitor Engagement Manager Lobby NYCBandana • New York, NY, United States
Visitor Engagement Manager Lobby NYC

Visitor Engagement Manager Lobby NYC

Bandana • New York, NY, United States
1 day ago
Salary
$54,600.00 yearly
Job type
  • Full-time
Job description

Visitor Engagement Manager Lobby NYC

The Museum of Modern Art is currently accepting applications for a Visitor Engagement Manager Lobby to oversee Guest Assistants, Guest Specialists, and lobby operation, in conjunction with other Visitor Engagement Managers, by managing logistics and staff, and ensuring a highly positive onsite experience for all guests. Additional responsibilities include:

  • Works as part of the management team to support all aspects of serving and engaging with visitors in the Museum's various public spaces.
  • Maintains a welcoming environment at all times by supporting a team of Guest Assistants and Guest Specialists who are extremely professional and approachable, and who are engaged with and can articulate the Museum's mission.
  • Works with management team to provide supervisory coverage during all public hours, including evening film program, late Saturdays and Free Fridays.
  • Responds to visitor questions and quickly and satisfactorily resolves any issues, including diffusing situations; escalates situations to the management team as needed.
  • Gathers feedback about the Museum experience or ticketing policies from guests and relays to management team for process/procedure improvements. Makes recommendations regarding general lobby and lobby office operational improvements and suggest ways and methods to streamline procedures to attain greater efficiencies.
  • Participates in recruitment for select open positions and makes hiring recommendations or decisions for staff vacancies; supervises assigned staff on daily basis, providing relevant training, feedback, guidance, professional development, etc.; ensures compliance with and comprehension of Museum policies and relevant collective bargaining agreement; manages the constructive discipline process, as warranted; conducts annual performance reviews with direct staff; etc.
  • Clearly and effectively communicates all pertinent information to staff to enable them to provide the highest-level of customer service.
  • Compiles all pieces of end-of-day revenue reconciliations, including gathering attendance admissions information from all sources to create the daily report.
  • Maintains a thorough knowledge of all lobby processes and ticketing systems, including performing minor troubleshooting when required.
  • Prepares the daily staff schedule and delegates tasks as needed.
  • Provides general support to department through a variety of tasks, including monitoring staff attendance, ordering necessary supplies for the lobby operation, and ensuring all stanchions, crowd control barriers, guest assistant staff, and signage are properly placed.
  • Performs any other duties reasonably related to the functions described above.

Qualifications

  • Bachelor's degree and five or more years customer service experience, ideally in a museum or retail environment. Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc.).
  • Cash-handling and operational management experience preferred.
  • Superior interpersonal and customer service skills
  • Must be able to work independently, set priorities, and follow and meet deadlines.
  • Fluency in one or more language, in addition to English, a plus.
  • Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times subject to vary week to week based on operational needs.
  • Excellent organizational skills and outstanding verbal and written communication skills are also key.
  • Proficiency in Microsoft programs (Word and Excel).
  • Fully vaccinated with a Centers for Disease Control and Prevention and/or the World Health Organization authorized vaccine (or approved for an exemption as a reasonable accommodation due to a qualified disability or sincerely held religious belief or other legal basis). Reports to: Assistant Director, Visitor Engagement Salary: The salary for this position is $54,600 per annum

MoMA is hiring for a Visitor Engagement Manager Lobby NYC Position in Midtown, New York City. Base pay starts at $27.5/hr.

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Visitor Engagement Manager Lobby NYC • New York, NY, United States

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