Global Head of Operational Risk - Markets & Broker Dealers

Global Head Of Operational Risk - Markets & Broker Dealers

Operational Risk Management (ORM) is an enterprise-level independent risk management function responsible for enterprise-wide oversight and aggregation of operational risk. Its mandate covers all business lines (U.S. Consumer Cards, Wealth Management, Services, Markets, Banking & International, and Client) along with Functions (e.g., Technology, Finance, COO, HR, etc.) spanning all geographies.

The ORM function oversees the design and implementation of the non-financial risk management framework. Key objectives of the risk management framework are:

• Operating model, staffing and culture: Ensure the operating model across lines of defense is clear and consistent with sufficient resources, expertise, accountability and stature, and that it is enabled by structured training and awareness program to effectively manage and oversee operational risk
• Operational risk appetite: Clearly articulate risk definitions and appetite and make sure they are aligned against the most critical business outcomes to ensure strategic relevance and application at business, country and entity levels and that Citi operates within its set risk appetite
• Control objectives and standards: Ensure Enterprise Control Standard and controls design requirements are clearly articulated and that control objectives and requirements are defined at appropriate risk category and sub-category levels to ensure consistent control design and effectiveness
• Operational risk and control assessments and reporting: Oversee that Management Control Self- Assessment (MCA) is fit for purpose and is owned with full buy-in from the 1st line, and that it is supplemented by a suite of other fit-for-purpose assessments (e.g., risk category specific assessments, scenario analysis, and lessons learned). Ensure assessment results are communicated through clear reporting with thematic and actionable insights
• Strategic decision making: Oversee that Risk Management practices, insights and tools are consistently embedded in day-to-day business processes and strategic decision-making to enable proactive issue identification and comprehensive remediation

The 2nd LoD Global Head of ORM- Markets & Broker-Dealers is responsible for leading ORM's oversight, review, and challenge of Citi's sales and trading businesses and its most material broker-dealer entities. They will face off with 1st line enterprise roles and will be working closely with Business and Cluster Operational in dispensing their key risk oversight responsibilities to ensure well- coordinated risk assessments, risk identification, measurement/monitoring and timely remediation of key gaps including appropriate enterprise-level aggregation.

Key Responsibilities

• Own and drive implementation and maintenance of the operational risk management framework including: policies, standards, technology and tools, monitoring and governance for Global Markets end-to-end inclusive of product control and business execution / Markets Operations.
• Review and agree with 1LOD the Appetite or Tolerance levels for Operational Risk categories together with the key indicators and thresholds for warning and breach.
• Ensure that Ops Risk for the Business (and country/business/LV, as applicable) is managed to defined Risk Appetite or Tolerance levels. In case risk levels are in potential and/or actual breach of defined thresholds, ensure risk exposure is well understood and there is a robust Path to Green to avert/remediate breach within an acceptable time frame.
• Review and confirm appropriateness and adequacy of first line risk identification, assessments (i.e. KMORs, MCA (RCSA), scenario analyses, third party reviews)
• Where necessary, conduct independent second line operational risk assessments (e.g., reviewing control design and effectiveness of key processes, end-to-end deep dives of significant control breaks that impact multiple risk categories, lessons learned and near misses) and root cause assessments
• Create aggregated risk profile for the Business using a combination of first line and independent second line assessments.
• Evaluate the quality and execution of the Business control design and effectiveness assessments and drive business efforts as needed to strengthen risk management, controls and other risk mitigation efforts.
• Escalate significant or unaddressed risk issues and control environment concerns to Business and Risk Leadership
• Assess that the Business has the appropriate skills and experience and capacity for managing operational risks, and for implementing the operational risk framework.
• Lead 2nd line operational risk oversight of Product and New Activity risk management including NAC approval/voting membership, as well as regular monitoring of the Business portfolio of Products and Services.
• In partnership with the 1LOD Risk and Control function, provide the Business with operational risk guidance and advice through proactive engagement in strategic business initiatives / transactions and large remediation efforts.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Management and Leadership Characteristics:

• Broad experience in risk management including a successful track record of managing large complex enterprise-wide risk management programs at a large financial services organization
• Track record of managing internal relationships and partnering with a range of stakeholders (e.g., business, functions) in leading sustained change and change management efforts
• Ability to create and articulate sense of purpose and common vision for Risk management
• Well-developed listening skills and a strong ability to communicate and engage at the senior management level, both orally and in writing
• Strong leadership skills with a proven track record of working with a diverse range of skill sets and perspectives, recognizing that the power of Citi is the sum of its parts
• Ability to constructively challenge others at all levels and across boundaries to deliver better results
• Continuous improvement mind-set to solve for root causes, assess impact of actions and adjust as needed; simplify and standardize at every opportunity
• Strong regulatory engagement/ communication skills

Education, Knowledge and Experience Qualifications :

• Commercial experience highly required, including front office business management, trade execution / management / supervision, product development, in-business risk and control, and operations/middle office management functions
• 15+ years direct experience as an executive-level risk professional in a large, global financial services organization with responsibility for managing risks and related operational processes and markets
• Business understanding of the products and services Citi offers and how risk management practices contribute to other work across Citi / understand downstream impacts of decisions made
• Graduate-level education or equivalent experience
• Proven subject matter expertise in operational risk management including process and controls engineering
• Strong working knowledge of operational risk management frameworks in a global organization
• Demonstrated success in managing and advising on risk policy/strategy
• Subject Matter Expert in financial instruments, risk metrics and control design/performance optimization strategies
• Expert analytical, technical and quantitative skills including knowledge of control testing and assessment best practices
• Expert knowledge of treasury, market risk, credit, liquidity management, secured financing, securitization, and derivative products
• Proficient in MS Office applications (Excel/VBA, Word, PowerPoint) and SQL
• Programming/modeling and AI prompt creation/quality assurance experience