TEST POSITION - DO NOT APPLY - Store Manager

Store Manager

We have an exciting opportunity to hire a Bench Store Manager with leadership and retail management experience to support our South Denver Metro area. Geographically we will be looking for Aurora, Castle Rock, Englewood, Highlands Ranch, Littleton and Parker!

The Store Manager plays a vital role in achieving financial targets to generate the revenue and donations needed to sustain Goodwill of Colorado's mission-driven operations and community initiatives. This position requires a dynamic leader who can effectively oversee multiple departments within the retail store while fostering a motivated and skilled team. A successful store manager is not only strategic but also highly engaged, actively participating in daily operations and leading by example to drive overall success.

This is not an entry-level management position.

Our Store Managers must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit & loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product 'sweet-spot' pricing. Our leaders are important to building community rapport and customer relations with an 'Attitude of Gratitude' empowering staff and employees to accomplish professional and personal goals.

Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer

The Manager, Store is responsible for meeting financial goals to generate the income and donations necessary to support the mission operations and community programs provided by Goodwill of Colorado. The Store Manager must be an empowering leader who not only has the ability to operate and manage several diverse departments within the retail store but also have the ability to inspire and develop their staff The Store Manager must be a hands-on professional who takes an active role by "rolling up their sleeves" to achieve success.

The Store Manager will be held accountable for their performance as well as the performance of their retail store. The Store Manager must have the ability to accomplish profitability through managing operations such as budgeting, financial repotting, profit and loss, merchandising, donation collection, loss prevention, point-of-sale systems, product quality control, product 'sweet spot' pricing, build community rapport, and customer relations with an 'Attitude of Gratitude', and empower staff and employees to create and accomplish both professional and personal goals.

Goodwill retail stores must successfully collect donations, produce products/merchandise from those donations, manage waste, recycling, warehousing, and merchandising of donated products, price competitively, and provide excellent customer service to achieve optimal performance.

Working with a team of retail professionals, the Store Manager will help ensure we make the best use of our resources to help achieve our mission of helping people within our community reach their highest level of personal and economic potential. The Store Manager will be a strategic thinker and team player who can manage change while motivating and inspiring others.

The following are essential functions of this job:

• Works closely with other Retail Store Managers and reporting Director to set goals and objectives to increase sales and donations.
• Responsible for developing and delivering store budget.
• Refines operational procedures toward achieving maximized expense to revenue ratios.
• Conduct store meetings to ensure staff members are aware of expectations and are on track to achieving goals.
• Promotes safety to all employees ensuring that their store adheres to OSHA (Occupational Safety and Health Administration) and CARF.
• Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly or other equipment or tools to effectively train, oversee safety standards, move and store donated product when needed.
• Empowers, leads, and manages store staff, ensuring safety, productivity, and success.
• Directly responsible for the hiring, performance management, employee goal setting, and recommendations toward termination related to the employees in at least one department.
• Maintains up-to-date knowledge of and adheres to Goodwill policies, the Employee Handbook, safety standards, and all applicable policies.
• Oversees all retail store functional areas to include: sales floor, store front, donation center, production areas, moving product internally, storage facilities, and E-Commerce area.
• Supports the best elements of our corporate culture while making culture change. Open to and supportive of new ideas and process improvement of systems and procedures.
• Ability to be on call for alarm notifications after hours.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

The Bench Manager role is designed to meet the dynamic needs of the business and may require assignments in locations beyond your immediate geographic area.

Responsibilities include, but are not limited to, providing coverage for unexpected or planned absences, facilitating growth and training for team members, collaborating with other management personnel to enhance store performance, and contributing to business development initiatives.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A Bachelors degree is preferred or equivalent combination of education and experience.

Experience:

• Minimum 3 years' experience as a Store Manager (or similar) with experience in being accountable and responsible for the success of the business, operations, and financial results.

Other:

• Must be a high energy/strategic thinker.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Organizational skills to manage multiple projects, people, and retail store functions.
• Ability to work within a deadline-pressured environment.
• Understanding of marketing and retail principles.
• Understanding of production processes and environment, to include deadlines, quality control, working in a quick and efficient manner, and empowering staff to produce product timely.
• Ability to create, review, and understand statistical information to increase the success of the retail store.
• Understanding of the creation and implementation of a budget.
• Must possess the ability to adapt, adjust, and mold to changing circumstances.
• Ability to make difficult decisions and accustomed to being held accountable for overall retail store performance.
• Conduct performance feedback and reviews developing internal talent and driving organizational goals.
• Ability to develop a succession strategy to train, develop, and identify talent and leadership.
• Experience and ability to empower a team to manage and lead their departments or functional areas.
• Effective verbal and written communication skills.
• Ability to communicate to all levels within the organization.
• An interest and empathy for people with disabilities and disadvantages.
• Able to obtain walkie stackers and/or forklift certification to safely operate equipment.
• Ability to move to other stores with in their assigned various region depending on business needs.
• Ability to work varied schedules to include weekdays, weekends, evenings, and holidays. Must be able to work any hours necessary to provide complete store coverage and supervision. The incumbent will be expected to report to work on time at any given location within the assigned region (whether a permanent or temporary assignment); responsible for reporting to the Goodwill of Colorado administrative offices (GOG located in Colorado Springs and/or Federal located in Denver) when assigned for trainings, meetings, etc.
• It is preferred that the incumbent have the ability to drive for company business*.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 21 years of age (not engaged in passenger transportation),
• 25 70 years of age for all passenger transportation services,
• 25 years of age for CDL.

Applicants/employee will be required to undergo a