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Xchanging Solutions Ltd
Global Account Director USAXchanging Solutions Ltd • Memphis, TN, United States
Global Account Director USA

Global Account Director USA

Xchanging Solutions Ltd • Memphis, TN, United States
18 hours ago
Job type
  • Full-time
Job description

Global Account Director USA

Reporting to Head of Service Offshore

Location: Memphis / Boston / Florida / any location from East Coast

Scope and Responsibilities:

Provide Strategic Relationship Leadership:

  • Works with clients to uncover business needs and objectives, craft appropriate strategies, and identifies/implements service to help achieve client goals.
  • Develop broad industry expertise.

Build and Grow Client Relationships:

  • Understand clients business and generate new ideas to enhance client performance.
  • Be the lead relationship face for our key client contacts.
  • Build trust, credibility, and client referrals.
  • Responsible for overall Account governance on behalf of Xchanging

Manage Financial Performance:

  • Achieve client targets within the context of the underlying opportunities.
  • Work with business development, solution, technology teams to develop new client sales proposals.

Contribution to the Firm:

  • Balance client demands with participation in broader organizational initiatives.
  • Coach and mentor delivery leadership and account management teams on Clients business and culture.

Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one, three and five year period.

Proactively assesses, clarifies, and validates customer needs on an ongoing basis.

Liaises with Industry bodies and institutions to bring in global best practices and build a branding edge.

Must Haves:

Experience Required:

  • 15 - 18 years of overall experience.
  • 8+ years account management experience; Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).
  • Effective interacting and contributing to both business and technical matters in both the Indian and westernized cultures
  • Responsible for managing, supporting, developing and coordinating the actions of the assigned Account Managers and Solutions team
  • Experience in commercial real estate, hotel, airline or complex services environment industry.
  • Extensive knowledge and experience in consulting / operational strategy, building shared services (Consolidation), global delivery models.
  • Demonstrated track record of client relationship development and service
  • Strong financial business acumen with an excellent business understanding.
  • Proven global expertise and perspective, executive level presence and influence.
  • Ability to meet travel requirements, covering all key regions of clients organization.

Qualifications:

  • PGD/ MBA from reputed institutes
  • Good to have Technology background

Personal Attributes:

  • Thorough business planning.
  • In-depth knowledge in BPO Industry F&A processes.
  • Excellent negotiation with the ability to conceptualize and sell ideas.
  • Strong mediation and conflict management skills.
  • Strong organizational, multi-tasking, time-management and analytical skills.
  • Extrovert, creative and competitive.
  • Excellent communication & interpersonal skills
  • Past overseas working experience or assignment would be added advantage.
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Global Account Director USA • Memphis, TN, United States

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