Operations Manager

Operations Manager

The Operations Manager ensures effective coordination of the day-to-day administration, processes, and systems that support the organization's benefits, payroll, and service award programs. Develops and maintains standard operating procedures (SOPs) in partnership with functional owners for all payroll and total rewards processes. This role ensures operational excellence, data accuracy, compliance, and continuous improvement across all payroll and total rewards functions. The manager partners closely with HR, Finance, and external vendors to deliver a seamless employee experience.

Payroll Operations

• Partner with Payroll Manager to ensure accurate, timely and compliant end-to-end payroll processing for hourly and salaried employees.
• Monitor payroll processing to ensure optimization of processes, including areas such as shift differentials, overtime, and the time and attendance system.
• Partner with Payroll Manager to ensure compliance with local, state, and federal payroll laws (e.g., FLSA, tax regulations, wage/hour requirements).
• In conjunction with Payroll Manager, partner with Finance on payroll reconciliation, general ledger postings, audits, and reporting.
• Hold payroll vendor relationships accountable in alignment with functional leaders and ensure system upgrades/enhancements are properly implemented.
• Partner with Human Resources Information Systems team on enhancements to improve processes, accuracy, compliance and employee experience.

Benefits Operations

• Partner with Benefits Manager to ensure best in class operation of health, welfare, retirement, and leave programs.
• Hold benefit vendors accountable in alignment with functional leaders and ensure performance guarantees are met.
• Enable and enhance the employee experience including benefits enrollment processes, eligibility audits, and corrective actions.
• Track cost of benefits and establish metrics to evaluate ROI
• Project manage new project initiatives managing risks and ensuring timely completion.
• Identify opportunities for optimization across the platform. Partner on complex benefits issues and escalate as needed. Total Rewards Systems & Processes
• Partner with Compensation and HRIS to coordinate reporting and compliance processes, maintaining accurate and consistent data across all related systems.
• Demonstrated operational understanding of compensation programs.
• Ensure accurate and timely data transfers between HR, payroll, and vendor systems.
• Lead process improvement initiatives to increase efficiency and automation.
• Maintain metrics dashboards that measure ROI for benefits and payroll and ensure they are socialized with senior management in partnership with functional leadership. Employee Support and Communication
• Serve as a subject-matter expert for payroll, total rewards programs and policies.
• Provide guidance to employees, managers, and HR partners on benefits and payroll inquiries.
• Partner in delivering communications and training resources that strengthen employee awareness and understanding of payroll and total rewards. Serve as a customer-centric partner, ensuring decisions and processes are aligned with customer needs.

Compliance & Reporting

• Ensure programs comply with federal, state, and local regulations (e.g., FLSA, ERISA, ACA, HIPAA).
• Ensure timely filing and completion of audits, filings, and documentation related to benefits, payroll and compensation.
• Generate and analyze reports to assess program effectiveness and support business decisions.

Education & Experience

• Bachelor's degree in Human Resources, Business Administration, Finance, or related field required.
• 5-7+ years of experience in total rewards, benefits, payroll, or compensation administration or HR operations.
• Experience managing HRIS benefits/payroll/compensation modules (e.g., Dayforce, SAP, Oracle, Workday). Skills & Competencies
• Strong analytical, problem-solving, and data management skills.
• Excellent understanding of benefits, payroll and compensation concepts and compliance requirements.
• Ability to manage multiple projects, deadlines, and stakeholders. High attention to detail and commitment to accuracy.

About Us:

InterSources Inc, a Certified Diverse Supplier, was founded in 2007 and offers innovative solutions to help clients with Digital Transformations across various domains and industries. Our history spans over 16 years and today we are an Award-Winning Global Software Consultancy solving complex problems with technology. We recognize that our employees and our clients are our strengths as the diverse talents and opportunities they bring to the table enable us to grow as a global platform and they are causally linked with our success. We provide strategic and technical advice, and we have expertise in areas covering Artificial Intelligence, Cloud Migration, Custom Software Development, Data Analytics Infrastructure & Cloud Solutions, Cyber Security Services, etc. We make reasonable accommodations for clients and employees and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud partner company. We align strategy with execution and provide secure service solutions by developing and using the latest technologies that thrive our resources to deliver industry-leading capabilities to our clients and customers, making it convenient for our clients to do business with InterSources Inc. Our teams also drive growth by refining technology-driven client experiences that put the users first, providing an unparalleled experience. This results in strengthening the core technologies of clients, enabling them to scale with flexibility, create seamless digital experiences and build lifelong relationships.